Non-Residential Service Coordinator

Volunteers-of-America-Mid--state; New Albany (IN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health & Wellness Program

Medical, Dental, and Vision Insurance

403(b) Retirement Plan with Company 5%

Job summary

Volunteers of America Mid-States Clark & Floyd is seeking a Non-Residential Service Coordinator to oversee direct support professionals providing in-home supports. The role focuses on coordinating services, maintaining regulatory compliance, and ensuring quality care within home and community settings.

The position requires a bachelor's degree or equivalent experience, supervisory background, a valid driver's license, and CPR/First Aid certification.

Qualifications

• Bachelors degree or equivalent experience
• Supervisory experience required
• Must have valid drivers license and maintain automobile insurance
• Active CPR/First Aid certification required

Responsibilities

• Oversee direct support professionals (DSP) who work with individuals.
• Work directly with clients as needed.
• Provide training to new employees per mandated curriculum.
• Ensure compliance with BDDS, COA, and VOA regulations and policies; maintain cleanliness and safety.
• Coordinate activities and ensure DSPs accompany individuals to all activities/appointments.
• Attend team meetings and participate in PQI as assigned.
• Complete weekly, monthly, and quarterly documentation to maintain program compliance.
• Train staff on the individual PCISP.
• Plan and coordinate activities for individuals.
• Supervise staff and individuals; ensure schedules align with approved cost plan.
• Ensure timely billing and adherence to budget constraints.
• Monitor and evaluate staff performance; recommend disciplinary actions.
• Maintain a low overtime rate; be on call as needed.
• Other duties as assigned by Program Manager or Senior Director

Skills

CPR/First Aid certification

Valid driver2s license

Education

Bachelors degree or equivalent experience

Job description

LOCATION:

New Albany, Indiana

PROGRAM:

V OA Community Clark & Floyd

REPORTS TO:

Program Manager

INTRODUCTION:

Volunteers of America Mid-States (VOA) is a non-profit group that works in four states. We help people and communities by offering important services. We provide housing for families, veterans, and low-income seniors. We also support people with developmental disabilities, offer restorative justice programs, and give free HIV testing and education. VOA started in 1896. Back then, the word "volunteer" meant someone who helped others as their life’s work. Today, our team is made up of caring, mission-driven professionals who work hard to make a difference and build strong communities. Our staff values flexibility, teamwork, and having fun at work. We also offer a full benefits package to employees who qualify.

BENEFITS:

Volunteers of America Mid-States, offers a rich and robust benefits package the supports a healthy work life balance, which include the following:

Health and Wellness

• Employee Assistance Program (EAP)
• Health & Wellness Program
• Medical, Dental, and Vision Insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Short-Term Disability
• Competitive Pay
• Company-Paid Life Insurance
• 403(b) Retirement Plan with Company Match
• Employee Discounts
• All insurance and paid time off benefits start on your first day

Positive Work Culture

Commitment, Justice, Integrity, and Compassion Committees

JOB SUMMARY:

The Non-Residential Service Coordinator is responsible for the overall services for those individuals receiving In-Home Supports from Volunteers Of America Mid-States Clark and Floyd. The attainment of an individual's vision within their home and community is essential.

QUALIFICATIONS:

This position requires a bachelor's degree or the equivalent number of years of experience working with individuals who have an intellectual or developmental disability. Supervisory experience is a must. Must have a valid driver's license and maintain automobile insurance. This position also requires an active CPR/First aid certification.

RESPONSIBILITIES:

• Responsible for overseeing direct support professionals (DSP) who work with our individuals.
• Responsible for working directly with clients as needed.
• Provide training to new employees per mandated curriculum as required by state and VOA policies.
• Ensure compliance with all BDDS, COA, and VOA regulations and policies and procedures. Ensure the cleanliness and safety of those individuals we serve.
• Ensure that DSPs are accompanying our individuals on all scheduled activities/appointments.
• Attend all team meetings.
• Participate in Performance Quality Improvement (PQI) as assigned.
• Complete all weekly, monthly, and quarterly documentation to assure the program stays in compliance.
• Train all staff on the individual PCISP.
• Plan and coordinate activities for our individuals.
• Responsible for supervision of staff and individuals. To include ensuring that schedules are maintained in accordance to the individuals approved cost plan.
• Ensure billing is turned in in a timely manner.
• Ensure that schedules meet our budgetary constraints.
• Monitor and evaluate staff performance.
• Recommend and deliver disciplinary actions.
• Maintain a low overtime rate.
• This position requires being on call.
• All Other duties as assigned by the Program Manager or Senior Director.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.