Non-Emergency Dispatcher

Hackensack Meridian Health Inc.; Edison (NJ); On-site; USD 25,000 - 32,000; Full time

Job summary

Hackensack Meridian Health is seeking an EMS Dispatcher to support the Emergency Medical Services department by coordinating non-emergency transportation, including wheelchair and BLS services. The role requires strong communication, documentation validation, and timely updates to requestors and EMS crews.

This position emphasizes collaboration with case managers, social workers, and facility staff to ensure efficient dispatch and escalation of concerns through the chain of command.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of customer service experience in a health care setting.
• Excellent written and verbal communication skills.
• Proficient computer skills (MS Office and/or Google Suite).

Responsibilities

• Performs dispatch functions for the EMS department(s).
• Coordinates non-emergency transportation requests (wheelchair and BLS non-emergency).
• Manages incoming/outgoing telephone and radio communications.
• Acts as liaison between EMS and requestors (case managers, social workers, facility representatives).
• Validates requester information and documentation (e.g., PCS forms) and follows up on discrepancies.

Skills

Customer service experience

Written and verbal communication

Dispatch operations

Microsoft Office / Google Suite

Education

High School Diploma or GED

AHA Basic Life Support (BLS) Certification

Basic Tele-communicator Certification

Tools

Microsoft Office

Google Workspace

Job description

Our team members are the heart of what makes us better. At Hackensack MeridianHealth we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

Performs dispatch functions on behalf of the EMS department(s). Coordinates non-emergency transportation requests including wheelchair and BLS non-emergency transportation. Responsible for efficiently and accurately managing incoming and outgoing telephone and radio communications. Acts as a liaison between EMS and those requesting EMS services, such as case managers, social workers, and other facility representatives. Validates requestor information and associated documentation (e.g., PCS forms) and follows up timely on discrepancies. Provides dispatch to EMS department units, and interacts with EMS crews. Communicates effectively with requestors, including updates regarding scheduling, delays, and other relevant information. Escalates concerns and conflicts to the chain of command promptly. Performs all other duties assigned by leadership.

Education, Knowledge, Skills and Abilities Required:

• High school diploma, general equivalency diploma (GED), and/or GED equivalent program.
• Minimum of 1-year customer service experience in a health care setting.
• Excellent written and verbal communication skills.
• Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.

Education, Knowledge, Skills and Abilities Preferred:

• Experience working with case managers and insurance providers.
• Customer service experience or 1 year of dispatch experience.

Licenses and Certifications Required:

• AHA Basic Health Care Life Support HCP Certification within 6 months of entering position.
• Basic Tele-communicator Certification within 1 years of entering position.