Non-Clinical Patient Navigator III - Oncology - 141858

UC San Diego; San Diego (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

UC San Diego Moores Cancer Center is seeking a Patient Navigator to serve as a non-clinical resource and liaison for Oncology patients and families on the 4th floor of the McGrath Outpatient Pavilion in Hillcrest. This role uses knowledge of Disease Teams, clinic operations, and community resources to resolve issues and enhance patient satisfaction.

The navigator will collaborate with department managers to meet patient expectations, support quality outcomes, and foster a patient-centered

Qualifications

• Seven (7) years of related experience, education/training, OR a Bachelor's degree in related area plus three (3) years of related experience/training.
• Thorough knowledge of Patient Rights and Responsibilities, Joint Commission standards, and Centers for Medicare/Medicaid regulations.
• Demonstrated knowledge of data collection, compilation, and analytical techniques.
• Excellent analytical and problem-solving skills; able to develop solutions, recommend changes, and implement.
• Proven skills to assess patients' grievances and locate appropriate resources.
• Strong interpersonal and customer service skills; communicate effectively with diverse populations.
• Excellent written and verbal communication skills across patients, families, and care teams.
• Proficiency with Windows-based software including Word, Excel, and Outlook; knowledge of relevant clinical software.

Responsibilities

• Initiates contact and establishes ongoing, proactive communication with patient and families at each new phase of treatment.
• Assists patients and families in identifying concerns and facilitating timely communication for problem resolution with the care team.
• Documents communications with patients, families and UC San Diego staff in EPIC.
• Participates in program data maintenance and tracking as assigned by the supervisor.

Skills

Analytical thinking

Interpersonal skills

Communication skills

Problem-solving

Customer service

Bilingual English/Spanish

Education

Bachelor's degree in related area

Tools

EPIC EMR

Microsoft Office

Job description

UCSD Layoff from Career Appointment: Apply by 10/26/2026 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Reassignment Applicants: Eligible Reassignment clients should contact their Disability Counselor for assistance.

DESCRIPTION

Moores Cancer Center is one of just 57 National Cancer Institute-Designated Comprehensive Cancer Centers in the United States, and the only one in the San Diego region. This designation is reserved for cancer centers with the highest achievements in cancer research, clinical care, education, and community contributions. Moores Cancer Center strives to stay at the frontier of cancer care in a patient-centered environment. To support this mission, The Moores Cancer Center Patient Navigation program was launched in 2016 and provides proactive and unifying support for patients and families across the continuum of care.

The Patient Navigator serves as a non-clinical resource and liaison for Oncology patients and their families on the 4th floor of our McGrath Outpatient Pavilion in Hillcrest. This site-specific Patient Navigator will assist individuals in navigating all aspects of the healthcare system and use their knowledge of Disease Teams, clinic operations, and community resources to resolve issues and identify opportunities to enhance patient satisfaction. The role collaborates closely with department managers to meet patient expectations, support quality outcomes, and strengthen a patient-focused culture.

Key Responsibilities

• Initiates contact and establishes ongoing, proactive communication with patient and families at each new phase of treatment.
• Assists patients and family members in identifying concerns throughout treatment and facilitating timely communication for problem resolution with appropriate care team member.
• Documents communications with patients, family members and UC San Diego staff members in EPIC (Electronic Medical Record).
• Participates in program data maintenance and tracking as assigned by the supervisor.

MINIMUM QUALIFICATIONS

• Seven (7) years of related experience, education/training, OR a Bachelor's degree in related area plus three (3) years of related experience/training.
• Thorough knowledge of Patient Rights and Responsibilities, Joint Commission standards, and Centers for Medicare/Medicaid regulations. Knowledge of Medical Terminology.
• Demonstrated knowledge of data collection, compilation, and analytical techniques.
• Excellent analytical and problem-solving skills. Ability to develop solutions, recommend changes, and follow through with implementation.
• Proven skills to comprehend and assess patients' grievances to quickly locate an appropriate resource for assistance. In-depth knowledge of the organization and how to get issues resolved.
• Strong interpersonal and customer service skills. Ability to communicate and resolve issues effectively with a diverse population of patients, staff, and physicians.
• Excellent analytical and problem-solving skills, including the proven ability to develop solutions, recommend changes, and follow through with implementation.
• Excellent written and verbal communication skills, with the ability to engage effectively with patients, families, and care teams, including those with varying language needs.
• Proficiency with Windows-based software, including Microsoft Word, Excel, and Outlook. Must have knowledge of computer systems and software used in the functional area.

PREFERRED QUALIFICATIONS

• Fluent in English and Spanish.
• Experience working with oncology patients.
• Prior experience working in a large, academic medical center environment.
• Experience working across multiple health departments to coordinate care.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: Unclassified - No data available (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: Unclassified - No data available

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).