Non-Clinical Case Manager

Momentum Life Sciences; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A health services provider is seeking a Non-Clinical Case Manager to deliver remote patient support. The role involves engaging with patients with complex health conditions and ensuring compliance with industry regulations. Candidates should have experience in pharmaceutical healthcare services and be proficient with technology. This position is ideal for those passionate about patient care and support.

Qualifications

• Two years of experience in pharmaceutical or healthcare patient support services.
• Experience in a telephonic patient support environment.
• Accountability to metrics in a real-time contact environment.

Responsibilities

• Provide virtual support to patients and case managers.
• Engage patients with complex health conditions.
• Ensure compliance with industry regulations.

Skills

Empathy

Emotional intelligence

Technology proficiency

Data entry

Education

Associate's Degree

Bachelor's preferred

Job description

A company is looking for a Non-Clinical Case Manager to provide patient support remotely during the hours of 11-8p EST, M-F.

Key Responsibilities

• Provide virtual support to patients, case managers, and clinical educators through various communication channels
• Engage patients with complex health conditions using empathy and emotional intelligence
• Ensure compliance with industry regulations while managing sensitive patient information

Required Qualifications

• Associates Degree required; Bachelor's preferred
• Two years of experience in pharmaceutical/healthcare patient support services
• Experience in a telephonic patient support environment, including reimbursement and/or oncology
• Accountability to metrics in a real-time contact environment
• Proficient with technology and multiple data entry systems