Non-Clinical Care Coordinator

NHS; Lancaster (Lancaster County); On-site; USD 35,000 - 50,000; Full time

Job summary

La Queen Square Medical Practice recherche un coordinateur de soins non clinique pour rejoindre son équipe. Le poste consiste à soutenir les patients dans la gestion de leurs besoins de soins, à travailler en collaboration avec des équipes multidisciplinaires et à assurer la communication entre les patients et les professionnels de santé. Ce rôle est essentiel pour fournir un soutien de qualité et faciliter l'accès aux services communautaires.

Qualifications

• Expérience dans l'administration de la santé ou des processus cliniques.
• Capacité à travailler sous pression tout en multitâchant.
• Connaissance des processus de gestion des prescriptions.

Responsibilities

• Gérer les besoins en soins des patients et répondre aux demandes.
• Travailler en collaboration avec l'équipe médicale et les organismes externes.
• Maintenir la sécurité et la confidentialité des informations des patients.

Skills

Communication

Gestion du temps

Organisation

Flexibilité

Education

GCSE ou équivalent en anglais et en mathématiques, Grade C

Tools

Microsoft Office

Systèmes cliniques (ex: EMIS)

Job description

Queen Square Medical Practice is a friendly and dynamic GP surgery dedicated to providing high-quality patient care. We are looking to recruit a Non-clinical Care Coordinator to join our team for 24 hours a week Monday-Friday.

This post is supported by theAdditional Roles Reimbursement Scheme (ARRS) and is therefore subject to thecontinuation of this external funding. Employment in this role is contingent onthe availability of ARRS funding as allocated by the relevant Primary CareNetwork (PCN) and NHS England.

Main duties of the job

• To support patients in managing their care needs by responding to queries, arranging and managing appointments, and ensuring patients receive high-quality written or verbal information to help them make informed decisions about their care.
• To provide coordination and navigation support for patients and carers, helping them to access appropriate community services, self-management education, peer support, and interventions that empower them to take control of their health and wellbeing.
• To work closely with the Integrated Neighbourhood Team (INT/ICC), Primary Care professionals, and to support multidisciplinary teams (MDTs) within the PCN.
• To work alongside GPs/clinicians and the wider PCN team to identify and support patients health and wellbeing needs, providing continuity of care where appropriate.
• To contribute as part of a team supporting the practices clinical sub-teams.
• To discuss patient-related concerns in line with safeguarding policies and follow appropriate procedures when necessary.

About us

Queen Square Medical Practice is a busy independent GP Practice based in Lancaster with a patient list of 16000. We have 8 GP partners and 5 Associate GP's who are supported by ANP's, paramedics, Pharmacists, Nurses, HCA's & Admin team. You will report to the Practice Manager/Practice Director.

Job responsibilities

General Duties

• Work collaboratively with all members of the practice team and external organisations to enhance patient care.
• Assist GPs/clinicians with administrative tasks in accordance with defined protocols.

Duties May Include:

• Filtering requests for information/advice from patients, carers, family members, or other healthcare professionals and signposting them to the most appropriate person.
• Carrying out appropriate tasks assigned by GPs/clinicians, especially relating to a patients non-medical or holistic needs. This may include contacting patients or carers via letter, email, text, or phone in a professional and timely manner, documenting interactions, and requesting follow-up actions if necessary.
• Dementia initial contact reviews
• Bereavement calls
• Managing and responding to associated queries
• Acting as a key point of contact for patients, carers, or family members through the Patient Care Advisors direct telephone line, where appropriate, to ensure the delivery of personalised care. This includes managing follow-up calls and booking them into the PCA clinic on EMIS.
• Supporting local patients in care homes and nursing homes by making weekly calls for GP visit requirements, adding requests to the home visit triage list for urgent needs, and addressing patient or staff queries.
• Actioning tasks assigned by GPs/clinicians, which may include:
• Signposting to appropriate services
• Referring to voluntary or community services
• Communicating relevant clinical information to healthcare professionals
• Answering and actioning calls via the PCA line, including liaison with services such as:
• District Nursing
• Hospice at Home and St Johns Hospice
• Long-Term Conditions Team
• Social Services
• Changing Futures
• Clinical Care Coordinators
• Discharge to Assess
• Rapid Response Team
• Other relevant health and care services
• Attending practice meetings and participating in relevant training or meetings with external agencies on behalf of GPs when required.

Other Duties and Responsibilities

• Maintaining awareness of building and content security, with due regard to Health and Safety policies. Report any concerns to the designated representative.
• Participating in training courses as recommended by the Practice Manager to ensure skills remain up to date.
• Being available for planned or emergency overtime when required.
• Gaining full familiarity with the practices computer systems to carry out duties effectively.
• Working cooperatively and effectively as part of a busy team to ensure smooth day-to-day operations.
• Carrying out any other reasonable duties requested for the effective running of the practice.

Review of Job Description

This job description is subject to regular review and may be amended to reflect changes within the practice or wider NHS policies and structures.

Person Specification

Qualifications

• GCSE or equivalent English & Maths Grade C
• Experience of dealing with the public/patients
• Experience of working in a healthcare setting
• Experience of a clinical/patient admin processes
• Experience of clinical system (e.g. EMIS)
• Experience of working in a busy office environment
• Experience of Microsoft Office software
• Awareness and understanding of the NHS Environment, especially in relation to primary care
• A conscientious approach and commitment to working in and adaptable and flexible manner
• The ability to work effectively when busy and multi-task when required
• Good Time management
• Interpreting and co-ordinating information to inform decision making
• Ability to work with clinicians and managers
• Good general computer skills; including the ability to use
• Microsoft Office.
• E-mail and internet
• Evidence of excellent administration and organisational skills
• The ability to manage conflict calmly and positively, and adhere to procedures under pressure
• An excellent standard of grammar and spelling in the English language
• Possess a professional appearance and manner
• To have drive, enthusiasm and initiative
• Self-motivated
• Ability to work to targets & deadlines
• Flexible approach
• Positive thinker
• Able to work under pressure
• Knowledge of prescription management processes
• # Subject to the provisions of the Equality Act 2010

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.