NOC Technician (Wed-Sat, 2pm-1am) Raleigh, NC

Bandwidth Recruitment; Raleigh (NC); On-site; USD 55,000 - 85,000; Full time

Job summary

Join a forward-thinking company that values your contributions and promotes a balanced life. As part of a dynamic team, you'll tackle complex challenges in a network operations environment, ensuring the reliability of voice and messaging services. With a commitment to employee well-being, this role offers extensive benefits, including generous PTO and health coverage. Embrace the opportunity to grow your skills in VoIP and IP networking while working in a supportive and innovative atmosphere. If you're ready to make a difference and thrive in a collaborative environment, this position could be the perfect fit for you.

Benefits

100% Company-Paid Medical Coverage

Four Weeks of PTO

PTO Embargo

Additional PTO for Volunteer Hours

Mahalo Moments Program

90-Minute Workout Lunches

Unlimited Nutritionist Meetings

Qualifications

• 1-3 years in a network operations environment.
• Understanding of carrier-level VoIP technologies.

Responsibilities

• Identify and prioritize incidents affecting the network.
• Create trouble tickets and drive incidents to resolution.
• Troubleshoot VoIP calls at the SIP level.

Skills

VoIP Knowledge

IP Networking

Technical Problem-Solving

Communication Skills

Multi-tasking

Education

Bachelor's Degree

Technical Degree

Job description

Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support.Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!

At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband

What We Are Looking For:

The ideal candidate will investigate and troubleshoot the various equipment, applications and tools that support Bandwidth’s voice and messaging network infrastructure. This is a role that requires individuals to display diligence and quickly learning skill sets ranging from IP networking to VoIP knowledge in a complex troubleshooting environment.

Shift: 2nd Shift, Wednesday - Saturday from 2pm to 1am

What You'll Do:

• Perform identification classification, prioritization of incidents affecting the Bandwidth network
• Create and maintain trouble tickets with service providers and internal teams to drive incidents to resolution
• Perform tasks associated with resolving high-priority incidents; coordinating troubleshooting bridge, engaging internal resources and service providers
• Take ownership of each incident and perform escalations where required
• Troubleshoot VoIP calls at the SIP level
• Follow processes and procedures provided by senior NOC personnel

What You Need:

• Education: Bachelors degree or relevant work experience
• Experience: 1-3 years working in a network operations environment
• Knowledge: Understanding of carrier-level VoIP-based technologies. Possess excellent technical problem-solving skills and attention to detail
• Skills: Flexibility to work additional shifts where required. Strongly self-motivated, willing to overcome challenging problems and identify new opportunities for process improvement. Ability to prioritize work while multi-tasking. Ability to work independently and take ownership of issues with limited supervision. Excellent written and oral communication

Bonus Points:

• 2 or 4 year Technical degree or experience working in technical environment
• Technical industry certifications is a plus
• Technical troubleshooting experience

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.

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