NOC Technician I - Graveyard Shift

CentersquareDC Reading; Englewood (CO); On-site; USD 47,000 - 58,000; Full time

Job summary

CentersquareDC Reading offers an exciting entry-level opportunity for a Level 1 NOC Technician based in Englewood, CO. This role focuses on customer service and proactive IT monitoring in a dynamic 24/7 environment, ideal for individuals looking to start their career in IT. Ideal candidates will have general networking knowledge and a willingness to learn, making this position a stepping stone into the IT field.

Qualifications

• Understanding of switching and routing fundamentals.
• General knowledge of Windows or Linux server administration.
• Network certifications are a plus.

Responsibilities

• Monitor alert consoles for various technologies.
• Level 1 network troubleshooting and issue resolution.
• Deliver superior customer service in a call center environment.

Skills

Communication

Teamwork

Multi-tasking

Detail Oriented

Education

Relevant post-secondary education or industry-related training

Tools

MS Office

Job description

DEN2-A
8534 Concord Center Dr
Englewood, CO 80112, USA

DEN2-A
8534 Concord Center Dr
Englewood, CO 80112, USA

*** This requires working IN OFFICE in the Englewood, CO***

SHIFT Sunday-Wednesday from 7:30PM to 6:00AM.

Summary

We have an entry level opportunity for someone looking to enter the IT space. General networking and operating system knowledge is expected but experience in the field is not required.

The Level 1 NOC Technician functions as the central point of contact for Centersquare, interfacing directly with customers, 3rd party vendors and internal resources to ensure a superior customer experience in a 24/7/365 inbound call center environment. The technician is responsible for proactive monitoring, escalation/resolution of issues, processing requests from both customers and internal clients, and rapid isolation and restoration of issues related to a diverse customer base with an ITIL service management focus.

Please note that this is an office-based position.

Primary Responsibilities

· Monitor alert consoles for multiple types of technologies including infrastructure, network, server and application platforms

· Change verification of Server and Network changes.

· Level 1 network troubleshooting.

· General troubleshooting of Windows/Linux server environments.

· Deliver superior customer service through professional, comprehensive, and timely communication for requests, changes, and incidents.

· Monitor and respond to customer emails requesting assistance with data center activities impacting their operating environments/hosting infrastructure.

· Identify, escalate, and resolve tickets according to procedural documentation and training.

· Process customer requests submitted through the Centersquare customer portal.

· Assist/guide customers in how to use the Centersquare customer portal.

· Work incoming call queues and meet established production metrics.

· Ensure all infrastructure, network, and customer environments are operational using network/system monitoring and automated email alerts.

· Provide and obtain timely updates to/from relevant parties (internal and external).

· Must be able to work all shifts in a 24/7/365 environment.

· Perform additional/other duties as assigned.

Experience & Qualifications

· Excellent oral and written communication skills

· Skilled in MS Office, primarily Word, Excel, Outlook and PowerPoint

· You do not need to be an experienced network engineer, but you should understand the fundamentals of switching and routing

· Must work well in a team environment

· Ability to consistently multi-task

· Must be a rapid learner, with the ability to quickly adapt to procedural changes, added job responsibilities, and emerging technologies

· Relevant post-secondary education or industry-related training a plus

· General knowledge of Windows or Linux server administration

· Any advanced networking knowledge is a plus

· Network certifications are a plus

· Linux+ or MSA Certification a plus

Salary Range: $47,000 - $58,000

Centersquare is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Qualifications

Skills

Behaviors

Preferred

Detail Oriented

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

:

Motivations

:

Education

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.