NOC Technician

Hut8; Miami (FL); On-site; USD 27,552 - 38,572; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Hut 8 is seeking HOC Technicians at our Miami headquarters to monitor and respond to mining operations from the Hub Operations Center. You will use industry tools to detect anomalies, troubleshoot issues, and coordinate rapid responses to outages. The role requires strong communication and teamwork, with a clear path for progression from Level I.

This on-site position operates 8am–5pm ET, with opportunities to train others and improve system reliability across our mining facilities.

Qualifications

• High school diploma required; IT certification preferred.
• Level I: Suitable for new graduates or individuals with some experience.
• Proficiency with monitoring tools such as Grafana, Zabbix, and PagerDuty.

Responsibilities

• Use Grafana, Zabbix, PagerDuty to monitor mining operations and detect anomalies.
• Respond to fleet, security, facility, energy, network outages and software alerts.
• Resolve issues from minor glitches to major outages to minimize downtime.
• Manage CCTV and secure access to facilities.
• Handle energy curtailment with AESO, ERCOT, NYISO.
• Document incidents and actions in internal systems.
• Train lower-level teammates and share best practices.

Skills

Grafana

Zabbix

PagerDuty

Troubleshooting

Communication

Education

High school diploma

IT certification

Tools

Ticketing system

Job description

About Hut 8

Imagine the ultimate destination for those who want to work at the cutting edge of technology, energy, and infrastructure. Hut 8 is on a mission to build and operate some of the world’s largest data centers for next-generation computing workloads, including AI, Colocation, Cloud, and Bitcoin Mining. We are proud to offer interesting and challenging opportunities for individuals who want to build teams, solve problems, and make an impact from day one. If you’re an ambitious individual looking for a career that is as rewarding as it is challenging, you’ve come to the right place.

About the Role

HOC Technicians are integral to maintaining the smooth operation of our mining facilities through constant monitoring, immediate troubleshooting, and efficient response. Positioned at the heart of our operations, technicians work within our Hub Operations Center to ensure uninterrupted mining activities and quick resolution of operational issues. This role has three levels, with responsibilities and expectations scaling with each level of expertise.

Responsibilities

• Employ state-of-the-art tools like Grafana, Zabbix, and PagerDuty for constant surveillance of mining operations to detect, report, and address anomalies.
• Respond to fleet, security, facility, energy, network, outages, and software alerts using comprehensive monitoring systems.
• Actively resolve issues ranging from minor technical glitches to major operational setbacks, ensuring minimal downtime.
• Manage CCTV systems and maintain secure access to mining facilities.
• Handle energy curtailment situations using systems like AESO, ERCOT, and NYISO.
• Maintain clear communication channels through phone, email, Slack, and direct messages; document all incidents and actions taken for future reference.
• Provide support to other departments by sharing critical operational insights and data.
• Participate in ongoing training sessions; technicians at higher levels will also train newer or lower-level team members on best practices and system usage.
• Generate, audit, and manage tickets for various operational incidents using our internal systems.
• This team uses a shift model for HOC coverage. This shift is from 8am ET – 5pm ET.

About You

• High school diploma required; degree or certification in IT, computer science, or related field preferred.
• Level I: Suitable for new graduates or individuals with some experience.
• Proficiency in technical troubleshooting, strong attention to detail, excellent communication skills, and familiarity with monitoring tools such as Grafana, Zabbix, and PagerDuty.

About the Work Environment

This role is in office at our corporate headquarters in the Brickell area of Miami, Florida. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What Makes Hut 8 a Great Place to Work

Hut 8 offers a benefits and wellness program that includes medical, dental, vision, life, and short-term and long-term disability insurance, as well as paid time off. We are proud to invest in building the best team in the industry. At all levels of the organization, we are driven by an entrepreneurial spirit, radical transparency, and relentless growth mentality.

At Hut 8, you will have the opportunity to:

• Work with bright, driven peers from a range of educational and professional backgrounds including software development, energy, engineering, entrepreneurship, investment banking, private equity, and management consulting
• Design and pitch new products, services, and other initiatives to a leadership team consisting of serial entrepreneurs and seasoned executives and backed by a board of directors consisting of industry veterans of energy, finance, and government
• Debate ideas and alternatives in a truly meritocratic setting where the learning curve is steep and the lessons come from both senior and junior members of the team
• Build a lifelong network of friends and professional connections at the cutting-edge intersection of technology, energy, and infrastructure