NOC Systems Manager Data Center Facilities

Peter Kazella and Associates, Inc; Sumner (WA); On-site; USD 110,000 - 170,000; Full time

Job summary

Peter Kazella and Associates, Inc. is seeking a NOC Systems Manager for a mission-critical data center facility in Sumner, WA. The role focuses on operating BAS/BMS systems, leading the NOC team, and coordinating with IT and facilities leaders to ensure uptime and safety.

Ideal candidates have strong data center operations experience, building automation background, and proven project and vendor-management skills to optimize performance and reliability.

Qualifications

• Associate degree or technical training in a related field.
• Experience in critical facilities / data center operations and software.
• Network knowledge with Cisco, Moxa, Ubiquiti; Modbus, TCP/IP, BACnet.

Responsibilities

• Operate and manage controls and building automation systems in a data center environment.
• Manage a team of NOC Technicians and supervise subcontractors and vendors.
• Establish performance benchmarks and prepare reports on facility monitoring and controls.
• Coordinate projects with IT and Facilities managers to optimize safety and efficiency.
• Monitor and maintain MOPs/SOPs and support change management for systems.
• Provide on-site emergency support and incident response for critical facilities.

Skills

Leadership

NOC leadership

Data Center operations

EPMS/BAS/BMS

Cybersecurity basics

Project management

Vendor management

Communication

Education

Associate degree or technical training

Tools

CMMS

EPMS/BAS/BMS

Networking knowledge

Job description

NOC Systems Manager – Data Center Facilities – Sumner, WA

This opportunity is working directly with a mission-critical data center colo provider. This firm provides data center solutions custom-fit to the requirements of their client’s mission-critical operational facilities. They provide reliability of mission-critical facilities for many of the world’s largest organizations facilities supporting Enterprise Clients. This opportunity provides a career-growth minded role with exciting projects with leading-edge technology and innovation as well as competitive salaries and benefits.

Responsibilities

• Operate and Manage controls and building automation systems platforms such as Electrical and Power Monitoring Systems (EPMS), Building Automation Systems (BAS), or Building Monitor Systems (BMS) in a data center environment – testing and operations


• Manage a team of NOC Technicians


• Supervise the on-site management of sub-contractors and vendors, ensuring that all work is performed according to established practices and procedures


• Establish performance benchmarks, conduct analyses and prepare reports on all aspects of the critical facility monitoring and controls systems


• Work with IT managers, Facilities Managers, and other business leaders to coordinate projects and optimize plant safety, performance, reliability and efficiency


• Monitor and administer MOPs and SOPs for all work on critical facilities / data center facility equipment controls systems


• Schedule work activities, within specified change control / management protocol


• Provide emergency support when needed on critical controls systems onsite


• Manage, monitor, maintain, and act as incident first-response for liquid cooling cabinet system to ensure optimal thermal management


• Manage, run diagnostics, and troubleshoot infrastructure monitoring systems to maximize system uptime and visibility and ensure SLAs are maintained


• Perform Remote Hands / Smart Hands services for tenants using exceptional customer service skills, including racking, cabling, hardware diagnostics oncompute and network equipment


• Conduct routine facility rounds and respond to emergency infrastructure alerts during the night shift


• Provide support for the facility team during maintenance activities and incident response


• Operate software to allow for the site infrastructure equipment and systems to perform withouterror in obtain maximum up time


• Troubleshoot system errors and conflicts within the software and operating systems


• Adhere to and review existing facility operating procedures (MOPs, SOPs, EOPs) and participate in defining and refining new onesas it pertains to control processes


• Monitor contractors and vendors for procedural, safety, environmental, risk mitigation and “stop work” process compliance with established SOPs and Policies


• Communicate effectively and provide team with updates to mitigate risk, safe operations and shift coordination


• Uphold our high standards of excellence in facility operation and appearance as well as respectful interpersonal conduct with colleagues and customers alike


• Monitoringfire detection andsuppression systems, battery monitoring along local area network (LAN) mapping and records keeping


• Repair and Troubleshoot controls systems and hardware (relays, controllers, etc.)Possess working knowledge on data center unique access systems and CCTV systems


• Manage the integration of a new computerized maintenance management tool (CMMS) for all software andhardware systems along with all datacenter infrastructure systems


• Oversee and manage all change management and controls system upgrades while maintaining 100% uptime on allexisting equipment


• Direct and monitor subcontractors (onsite and offsite) including scheduling, resource management and coordination of design, construction and start-up services as needed. Construction trades generally include various electrical, mechanical and equipment suppliers


• Install, coordinate, and wire BMS / HVAC controllers and field devices including low voltage cable terminations


• Troubleshoot BAS systems including corrective actions and discuss with technical support problems related to maintenance or operation of equipment


• Collect data and performs datacenter rounds and system readings


• Develop process documentation and training materials


• Manage the installation and wiring of BAS controllers and field devices including low voltage cable terminations


• Execute troubleshooting of BAS systems including corrective actions


• Perform QA / QC of BAS and integrated systems using BAS software tools


• Manage OpEx budgets


• Maintain a constant state of readiness in support of the mission goal of 99.999% uptime

Qualifications

• Associate’s degree, trade school certification, or other certified training in a related technical field, or equivalent practical experience


• Critical Facilities / Data Centerinfrastructure operations and management software experience


• Working knowledge ofNetworking, routing and switching protocol, and networking equipment such as Cisco,Moxa, Ubiquity, etc/communication protocols such as Modbus, TCP/IP, and BACnetand the ability to resolve network and hardware problems in a timelymanner


• Ability to monitor network performance and proactively identify areas for improvement andoptimization


• Troubleshoot to resolve or identify an equipment malfunction or failure


• Certification or relevant experience in cybersecurity principles and best-practices


• Ability to implement, document, and maintain network hardware and network security


• Experience installing and troubleshooting low-voltage control system wiring


• Hands-on experience with one or more building automation / industrial control systems ( Honeywell, Alerton, Distech Controls, TridiumNiagara N4, Allen-Bradley, StruxWare etc)


• Preferably 5+ years experience with DCIM, Electrical and Power Monitoring Systems (EPMS), Building Automation Systems (BAS), or Building Monitor Systems (BMS)


• 3-5 + years of Data Center Leadership / Management a must


• Experience supervising a technical data center operations staff


• PLC / ALC Experience


• Experience and proficiency using a Computerized Maintenance Management System (CMMS)


• Process and procedure development experience (SOPs, MOPs, EOPs, etc)


• Ability to follow company and site safety requirements, comply with OSHA standards


• Analyze and prepare documents, reports and correspondence


• A PLUS – Previous experience in the Military / Military Veterans ; Experience with Electrical / Mechanical: Navy nukes – EMN, ETN, MMNs, Seabees, Army – Power Generation, Air Force – Power Production, Generator Techs, Maritime, Coast Guard, Army National Guard, etc.


• Ability to successfully work independently; Self Starter and should prioritize well


• Effective Communicator- emails, phone, meetings. Strong organizational, communication, and reporting skills


• Ability to multitask, establish priorities, delegator, manage conflicts; Highly organized with proved project management abilities


• Superior analytical, planning and problem resolution skills Knowledge of Company Services and operations structure and support operations


• MS Office Suite (Excel, Word, Outlook, PowerPoint, Teams)– ability to create complex reports, forecast modeling, etc

Company offers competitive salaries and benefits package including medical insurance, a 401(k) plan

EOE/AA Employer M/F/D/V

Pkaza LLC is a third-party employment firm. All fees assessed by Pkaza LLC will be paid by our employer that we represent and not by the candidate