NOC Operations Services & Planning Specialist (Contract)

Southwest Airlines Co.; Dallas (TX); On-site; USD 41,000 - 48,000; Part time

Job summary

Southwest Airlines Co. is seeking a NOC Ops Services & Planning Specialist on a contract basis. You will support scheduling, payroll, and staffing in partnership with stakeholder groups to keep operations safe and efficient under a union contract framework.

Responsibilities include auditing schedules, payroll coordination, and data reporting while maintaining compliance. This role is 12 months and may transition to full-time based on performance and business needs.

Qualifications

• Knowledge of scheduling and payroll procedures and systems.
• Ability to analyze new information for problem-solving and decision-making.
• Proficient in intermediate computer analysis and common business software.
• Ability to apply work rules of collective bargaining agreements.
• Ability to interface with people at all levels within the company.
• Ability to listen to, understand, and communicate ideas clearly.

Responsibilities

• Recognize, and clearly define problems to systematically analyze and evaluate alternatives and propose solutions
• Support and maintain standard annual, monthly, training, vacation, and daily schedules in the Company's scheduling system for Dispatchers, Meteorologists, ATC, Customer Planners, and Chiefs
• Develop working knowledge of payroll processes/requirements, actively partners with Company Teams to manage issues/discrepancies, and serves as a check-and-balance for payroll activities conducted by the Team
• Conduct audits, reporting, and ad hoc inquiries
• May perform other job duties as directed by Employee’s Leaders

Skills

Scheduling

Payroll knowledge

Problem solving

Data analysis

Attention to detail

Communication

Stakeholder collaboration

Education

High School Diploma or GED

Tools

Scheduling system

Payroll processes

Payroll audits

Job description

This position is offered through HireGenics and is not a direct employment opportunity with Southwest Airlines Co. The role is contingent and may transition to full-time employment at the discretion of Southwest Airlines Co., based on performance, business needs, and other factors. Please note that contract workers are subject to the terms and conditions set by HireGenics during the contractual period. This contract position is not associated with any labor union or Collective Bargaining Agreement.

NOC Ops Svcs & Planning Specialist (Contract)

Job Summary

• Serve Network Operations Control (NOC) through scheduling, problem solving, and labor services in partnership with appropriate stakeholder groups. Audit scheduling and payroll activities, and report on staffing trends to ensure that levels are sufficient to maintain a safe and efficient SWA Operation. Ensure compliance with the Collective Bargaining Agreement and support all Contract Employee needs.

Responsibilities

• Recognize, and clearly define problems to systematically analyze and evaluate alternatives and propose solutions
• Support and maintain standard annual, monthly, training, vacation, and daily schedules in the Company's scheduling system for Dispatchers, Meteorologists, ATC, Customer Planners, and Chiefs
• Develop working knowledge of payroll processes/requirements, actively partners with Company Teams to manage issues/discrepancies, and serves as a check-and-balance for payroll activities conducted by the Team
• Conduct audits, reporting, and ad hoc inquiries
• May perform other job duties as directed by Employee’s Leaders

Knowledge, Skills, And Abilities

• Knowledge of scheduling and payroll procedures and systems
• Skilled in understanding the implications of new information for both current and future problem-solving and decision-making
• Skilled in intermediate computer analysis and understanding common business software applications, as well as being able to learn and effectively use a variety of other software tools and applications
• Skilled in identifying problems and reviewing related information to develop and evaluate options and implement solutions
• Ability to apply work rules of collective bargaining agreements
• Ability to analyze, handle & resolve complex project issues, make sound decisions and be able to interface well with People at all levels within the Company
• Ability to listen to, understand, and communicate ideas presented in writing and/or in speaking with others

Required

• Required: High School Diploma or GED

Experience

• Entry level experience, developing skills and knowledge in:
• Airline operations or equivalent operations experience, workforce management, payroll, and/or scheduling
• Working with Union contract groups
• Customer service and Hospitality

Licensing/Certification

• N/A

Physical Abilities

• Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Must be able to work extended hours and varying shifts including nights and weekends, based on schedule and operational needs

Pay

• Competitive market rate $30/hour * depending on qualifications and experience.

Assignment Length

• This contract is a 12-month assignment, and the duration may be modified based on business need.
• Pay amount doesn’t guarantee employment for any particular period

This role is contingent and may transition to full-time employment at the discretion of Southwest Airlines Co, based on performance, business needs, and other factors.

To view benefits offered to Southwest Employees, review our Benefits page.