NOC Network Analyst (Government)

Cricket Wireless LLC.; Mesa (AZ); Hybrid; USD 65,000 - 72,000; Full time

Benefits offered by this job

Medical coverage

401(k) plan

Paid time off

Parental leave

Wellness programs

Employee discounts

Job summary

AT&T Global Public Sector is seeking a Network Operations Center analyst in Mesa to monitor alarms, troubleshoot network systems, and lead incident resolution. You will manage Windows and Linux servers and coordinate internal/external teams to restore services efficiently.

The role requires 5 years in IT support, CCNA/CCNP within 60 days, and experience with SD-WAN and cloud networks. A Public Trust clearance is required and shifts include nights/weekends.

Qualifications

• Bachelor's degree or equivalent experience.
• 5 years IT support or related field.
• 2 years network support: Windows and/or Linux servers.
• CCNA or CCNP certification within 60 days.
• SD-WAN, cloud-based networks experience.

Responsibilities

• Provide alarm monitoring/response and incident escalation.
• Troubleshoot network systems and improve performance.
• Lead critical network incidents and coordinate resources.
• Manage Windows and Linux servers.
• Administer Juniper/Cisco firewalls and WLAN.
• Support NOC functions: DNS, IP, VPNs.

Skills

Windows Server

Linux server

Juniper SRX

Cisco ISE

CCNA/CCNP

SD-WAN

Network monitoring

Education

Bachelor degree or eq exp

Tools

XMC

Cisco Firewalls

Juniper Firewalls

DNS administration

Job description

This position is a customer facing and is located at customer's site. AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

Job Duties/Responsibilities

• Provide alarm monitoring/response, any needed escalation and resolution of incidents and mentoring of junior analysts through incident resolution process.
• Troubleshoot network systems when necessary and make improvements to the network.
• Take technical lead of critical network incidents and drive internal and external resources in troubleshooting efforts
• Manage and administer Windows and Linus servers.
• Manage and administer a range of network operations tools applications to include Juniper firewalls, Cisco Firewalls, Cisco WLAN, Extreme Management Center (XMC) and Extreme NAC.
• Utilizes software and hardware tools and identifies and diagnoses problems and factors affecting network performance.
• Experience with operating and maintaining a Software-defined Wide Area Network (SD-WAN) architecture.
• Experience working with cloud-based networks.
• Support all operational security requirements for network devices and network operations tools applications
• Support of the following NOC functional areas that include, but are not limited to:
• Wireless LAN
• Firewall management
• Internet Protocol (IP) address management
• Domain Name Server (DNS) administration
• Understand dynamic multipoint VPNs
• Strong written and verbal communication skills
• Establish plans and goals for self that meet the customer’s current or future project’s needs
• Prepare or participate in preparing NOC performance reports as required
• Monitor, create, edit, and enforce all standard operating procedures, processes and timelines

Required Clearance

• Public Trust (#publictrust)

Required Qualifications

• Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process
• Bachelor’s degree in related field or equivalent experience
• 5 years of experience in IT support or related field, preferability in network engineering or operations
• 2 years of experience providing network support in one or more of the following areas: Windows 2016, 2022 and/or Linux server management support and administration.
• Juniper SRX Firewalls configuration, troubleshooting, Policy configuration
• Wireless Access Point (enterprise level) Management and Administration
• Cisco ISE 3.0 (or later) configuration of access/authorization policies
• Cisco CCNA or Cisco CCNP certification, required within 60 days of start – non-waivable
• At least one of the following networking certifications by day one of hire: Implementing Cisco SD-WAN Solutions v2.0 (300-415) AWS Certified Solutions Architect – Associate Microsoft Azure Networking Solutions (AZ-700) CompTIA Cloud+
• Experience troubleshooting and fixing LAN/WAN network incidents
• Availability to work first, second, or third shift hours (generally 9PM to 7AM) and weekends to support mission requirements

Desired Qualifications

• Experience using and managing SPLUNK search heads
• Cisco CCNP certification
• Juniper JNCIA-SEC certification
• Extreme certifications covering switching or network access control
• Ability to obtain Top Secret/SCI security clearance if required

Benefits and Compensation

Our NOC Network Analyst's earn between $65,000 - $72,000. Not to mention all the other amazing rewards that working at AT&T offers.

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement programPaid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone

• Weekly Hours: 40 Time Type: Regular Location: Mesa, Arizona

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws.

In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities.

AT&T is a fair chance employer and does not initiate a background check until an offer is made.

We are pioneers of making connections and have been ever since Alexander Graham Bell invented the telephone and founded our company. That was nearly 150 years ago, and we haven’t stopped innovating since. At our core, we help bring families, communities, and businesses together with the products and services they need to thrive every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of—at AT&T, we create connections that change the world.