NOC Incident Manager (only W2)

Raag Solutions; Littleton (CO); On-site; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a seasoned professional with extensive telecom and wireless experience. This role requires managing complex 4G/5G NOC environments while troubleshooting and resolving incidents efficiently. The ideal candidate will thrive under pressure, demonstrate strong organizational skills, and possess the ability to foster relationships both internally and externally. If you're a motivated, detail-oriented individual eager to tackle challenging tasks and embrace new technologies, this opportunity is perfect for you.

Qualifications

• 8-10 years of telecom/wireless experience required.
• Experience managing NOC shift environments and troubleshooting.

Responsibilities

• Organize and prioritize dynamic schedules and workloads.
• Ensure incidents are managed quickly and efficiently.

Skills

Telecom Experience

5G Knowledge

NOC Management

Incident Management

Team Management

Analytical Thinking

Detail Orientation

Education

Bachelor's Degree

Master's Degree

Job description

Skills, Experience and Requirements
Bachelor/Master's degree or equivalent.
Minimum of 8-10 years' of telecom/wireless experience.
Experience managing 4G/5G NOC shift environments and troubleshooting activities.
Able to organize and prioritize dynamic schedules, balance team work loads and ensure incidents are managed quickly and efficiently to resolution.
Knowledge of 5G functional components (Core, RAN, Network, Transport, PaaS and gNB configurations).
Motivated to grasp higher-level technology issues and troubleshoot to resolution.
Focused to work under pressure related to the scale of business impact and build strong working relationships both internally and externally.
Reliable, open and capable of working with minimum supervision.
Flexible, analytical thinker.
Enthusiastic and keen to learn new technologies and approaches.
Self-motivated, achievement-oriented with excellent people management skills and an ability to perform challenging tasks individually with ease.
Focused on being detail-oriented with strong organization skills.
Demonstrates ability to supervise and develop others.
Displays ability to work in a fluid atmosphere, handle multiple tasks and set priorities.