NOC Incident Manager- Littleton, Colorado

Career Mentors, LLC; Littleton (CO); On-site; USD 90,000 - 130,000; Full time

Job summary

A leading company in telecom is seeking an experienced NOC Incident Manager in Littleton, Colorado. The role involves managing complex 4G/5G NOC operations, ensuring rapid incident resolution, and developing the NOC team. Candidates should have a strong telecom background with 8-10+ years of experience, and possess excellent leadership and organizational skills.

Qualifications

• 8-10+ years of experience in telecom/wireless environments.
• Strong background managing 4G/5G NOC operations.
• In-depth knowledge of 5G functional components.

Responsibilities

• Lead and manage NOC shift operations, ensuring efficient incident resolution.
• Coordinate incident response across 4G/5G network environments.
• Oversee resolution of complex incidents across 5G components.

Skills

Telecom/Wireless Background

Incident Management

Leadership

Problem-Solving

Organizational Skills

Interpersonal Skills

Education

Bachelor’s or Master’s degree

Job description

Note: Only considering nearby/local candidates

• W2 Candidates only

We are seeking an experienced NOC Incident Manager to join our team in Littleton, Colorado. This role requires a seasoned professional with a strong telecom/wireless background, capable of managing complex 4G/5G NOC operations and ensuring rapid incident resolution. You will play a critical role in maintaining network performance, overseeing shift activities, and developing the NOC team.

• • Lead and manage NOC shift operations, ensuring all incidents are tracked, prioritized, and resolved efficiently.

  • Coordinate incident response and troubleshooting activities across 4G/5G network environments.

  • Organize and prioritize dynamic schedules, balance team workloads, and maintain continuous NOC coverage.

  • Oversee resolution of complex incidents across 5G functional components such as Core, RAN, Network, Transport, PaaS, and gNB configurations.

  • Build and maintain strong working relationships with internal teams, vendors, and external stakeholders.

  • Provide leadership, guidance, and support to NOC team members, supervising their development and performance.

  • Identify and implement improvements in incident management processes and team workflows.

  • Remain calm and focused under pressure, ensuring a consistent and professional approach during high-impact incidents.

  Required Qualifications:

  • Bachelor’s or Master’s degree, or equivalent experience.

  • 8-10+ years of experience in telecom/wireless environments.

  • Strong background managing 4G/5G NOC operations and troubleshooting.

  • In-depth knowledge of 5G functional components (Core, RAN, Network, Transport, PaaS, gNB configurations).

  • Demonstrated ability to manage dynamic schedules, prioritize tasks, and lead incident resolution efforts.

  • Motivated to quickly grasp and resolve higher-level technical issues.

  • Strong organizational skills and ability to handle multiple tasks in a fast-paced environment.

  • Self-motivated, detail-oriented, and capable of working with minimal supervision.

  • Excellent people management and interpersonal skills.

  • Flexible, analytical thinker, enthusiastic about learning new technologies.

  • Proven ability to supervise, mentor, and develop team members.

  Soft Skills:

  • Calm and focused under pressure.

  • Strong communication and relationship-building abilities.

  • Achievement-oriented with a proactive approach to problem-solving

  • Adaptable to fluid environments and shifting priorities.

  TopTech Talent is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

  Third-party recruiters, please do not reach out for this role.