NOC Engineer - Telecommunications

Hamilton Barnes Associates Limited; Oklahoma; On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Parental Leave

Life Insurance

Paid Time Off

Choice of 3 Medical plans

Vision and Dental Plans

Simple IRA with Match

Job summary

A leading broadband provider in the United States seeks an experienced Technical Support professional to join their fast-growing team. Responsibilities include managing multi-vendor network environments, troubleshooting complex network issues, and providing Tier III technical support. Candidates should have 2-3 years of experience in the ISP industry and possess relevant troubleshooting certifications. The position offers a competitive salary of up to $60,000 along with various benefits, including medical plans, parental leave, and paid time off.

Qualifications

• 2-3 years of experience in a technical support role, preferably in the Fiber/Wireless/Voice ISP industry.
• Strong troubleshooting skills with relevant certifications.
• Excellent verbal and written communication skills.

Responsibilities

• Monitor and manage multi-vendor network environments.
• Lead troubleshooting of complex network events.
• Provide Tier III technical support to internal teams.

Skills

Technical support experience in ISP industry

Proficiency in troubleshooting techniques

Excellent communication skills

Self-motivated and proactive

Education

High School diploma or GED equivalent

Tools

Cisco certifications

Calix certifications

Juniper certifications

Job description

Looking to help power the next wave of community broadband innovation?

Join a fast‑growing broadband provider that’s building and delivering dependable internet solutions with a focus on customer experience and network performance. The team works to provide reliable and high-speed internet connectivity to communities across the United States.

Apply now to embark on a rewarding career in technical support!

Responsibilities

• Monitor and manage multi-vendor network environments, ensuring high availability of fiber and IP transport services.
• Lead triage and advanced troubleshooting of complex network events, identifying root causes and driving quick resolution.
• Coordinate escalations with internal engineering, field operations, and external vendors.
• Manage network fault isolation, configuration, and maintenance of routers, switches, and optical systems.
• Conduct proactive network performance analysis, capacity planning, and optimization.
• Provide Tier III technical support to internal teams: mentor Tier I/II NOC personnel.
• Oversee change management, upgrades, and maintenance windows to minimize service impact.
• Maintain detailed documentation, runbooks, and process improvements for network operations.
• Ensure SLA adherence, service availability, and MTTR targets are consistently achieved.

Skills / Must have

• 2-3 years of experience in a technical support role, preferably in the Fiber/Wireless/Voice Internet Service Provider industry.
• High School diploma or GED equivalent.
• Proficiency in troubleshooting techniques and tools, with certifications in Cisco, Calix, and Juniper preferred.
• Excellent communication skills, both verbal and written, and a customer‑centric approach to problem‑solving.
• Self‑motivated and proactive in acquiring new skills and knowledge, complementing company‑provided training.

Benefits

• Parental Leave, Life Insurance
• Paid Time Off
• Choice of 3 Medical plans
• Vision and Dental Plans
• Smple IRA with Match

Salary

• Up to $60,000 base salary