NOC Engineer (Remote Bulgaria)

RingCentral; United States; Remote; USD 50,000 - 80,000; Full time

Job summary

RingCentral, a leader in business communications, is seeking a dedicated IT professional to monitor and manage infrastructure systems. With responsibilities that include troubleshooting and communicating incident statuses, the ideal candidate will have solid IT skills and a proactive mindset. The position offers opportunities for professional growth in a dynamic team environment, alongside competitive compensation and benefits.

Benefits

Additional Health and Life Insurance Package

Individual and team bonuses

Medical assistance offered

Modern business center amenities

Cycle parking and equipped kitchens

Tea, coffee, soft drinks, and snacks available

Qualifications

• Good understanding of IT infrastructure, practices, and procedures.
• Familiarity with ITIL processes.
• Experience with ticketing systems is preferred.

Responsibilities

• Monitor health of infrastructure including network components and servers.
• Manage communications during incidents and provide clear information.
• Triage issues quickly to meet Service Level Agreements.

Skills

ITIL Incident Management

Windows Administration

Linux Administration

Monitoring Systems

Network Understanding (OSI, TCP/IP)

Virtualization/Dockerization

English Communication

Job description

It’s not every day that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.

This role requires w orking hours 8AM – 8PM local time in a schedule regime

Responsibilities:

Identifies and coordinates system malfunctions;

Proactively monitor the health and status of the infrastructure. This includes, but is not limited to network components, servers, applications, and services;

Meets Service Level Agreements (SLA’s);

Triages problems quickly and provides on-call personnel with critical information in a quick, clear, and concise manner;

Manages Communication Bridge to coordinate incident or problem resolution;

Demonstrates knowledge of critical system components and internal procedures;

Performs defined routines and tasks with infrequent supervision;

Promptly responds to incoming communications (telephone calls, emails, instant messaging, etc;);

Requirements:

Good understanding of common IT infrastructure, practices, procedures.

Familiarity with ITIL Incident, Problem, and Change Management processes;

Basic Windows and Linux administration skills;

Experience with Monitoring and ticketing systems;

Understanding of network (OSI, TCP/IP);

Understanding of virtualization/dockerization;

Intermediate English written and verbal communication skills;

Demonstrates excellence in professional and customer interaction;

Maintains strict punctuality;

Availability to work weekends and holidays on night shifts;

Would be a plus:

Experience in NOC, supporting organization or online service industry;

Experience with Cloud PBX or VoIP;

Basic understanding of Docker, Zabbix, TICK stack.

Conditions:

Well-coordinated professional team.

Cutting-edge technologies, interesting and challenging tasks, dynamic projects, great opportunities for self-realization, professional and career growth.

Job placement and payment of salary take place according to the labor Bulgarian code.

Individual and team bonuses.

Medical assistance (voluntary health insurance, dental insurance, office doctor).

Great working conditions, modern business center, cycle parking, equipped kitchens, tea, coffee, soft drinks, and sweets.

Working hours 8AM - 8 PM (local time).

We offer:

Well-coordinated professional team;

Cutting edge technologies, interesting and challenging tasks, dynamic project, great opportunities for self-realization, professional and career growth;

Additional Health and Life Insurance Package;

120 BGN gross to be paid with the salary for working expenses allowance.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone (MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About the company

RingCentral, Inc. RingCentral CEO Vlad Shmunis and CTO Vlad Vendrow founded the company in 1999.

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