NOC Engineer - Network Operations

Omni Fiber; Columbus (OH); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

401(k) with employer matching

HSA with employer contribution

Paid time off

Health insurance

Holidays

Life insurance

Internet & cell allowances

Job summary

Omni Fiber is seeking a skilled NOC Engineer (2nd shift) to join our Network Operations team. You will monitor, troubleshoot, and repair incidents in service provider environments, focusing on fiber broadband services and MPLS, with hands-on work on routing and switching.

This role requires at least 2 years in a NOC, experience with Fiber PON, DSL, or cable networks, and a customer‑focused mindset. You will collaborate across teams, document procedures, and help implement reliability initiatives

Qualifications

• Minimum 2 years in a service provider NOC in a Tier 2 or higher role.
• Experience supporting Fiber PON, DSL, or Cable broadband networks.
• “Experience configuring and troubleshooting service provider routing and switching technologies.”
• Strong understanding of broadband technologies, MPLS VPNs, and residential fiber services.

Responsibilities

• Monitor, troubleshoot, repair, and document network incidents and escalations from Tier 1 support.
• Diagnose routing, switching, broadband, and commercial circuit issues across provider environments.
• Provision and deprovision network elements and customer circuit services.
• Develop repeatable troubleshooting procedures and participate in change management and incident response.

Skills

Network troubleshooting

Customer service

Documentation

Team collaboration

Education

CCNP-SP

JNCIS-SP

Ciena CE/CRS

Nokia NRS

MEF certifications

Tools

Cisco IOS/IOS-XR

Juniper

Ciena MCP/MCMS Navigator

CLI navigation

Job description

Help Power the Future of Connectivity with Omni Fiber

Preferred Locations: Port Clinton, OH | Columbus, OH | Allen, TX

At Omni Fiber, we're building the next generation of high-speed fiber internet networks that keep communities connected. As we continue our rapid growth, we're looking for a skilled and motivated NOC Engineer (2nd shift) to join our Network Operations team.

If you thrive in fast-paced service provider (ISP) environments, enjoy solving complex network issues, and want hands‑on experience with advanced routing, switching, MPLS, and fiber broadband technologies - this is an opportunity to grow your career with a company investing heavily in cutting‑edge fiber infrastructure.

This is a second shift Tier 2 engineering role focused on troubleshooting and maintaining Omni Fiber's broadband FTTH and commercial Ethernet/MPLS services. This is not a transport/optical‑focused position.

What You'll Do

Network Monitoring & Troubleshooting

• Monitor, troubleshoot, repair, and document network incidents and escalations from Tier 1 support
• Diagnose routing, switching, broadband, and commercial circuit issues across service provider environments
• Support residential FTTH subscribers and commercial Ethernet virtual circuits (ELINE/ELAN/MPLS)

Provisioning & Network Operations

• Provision and deprovision network elements and customer circuit services
• Perform maintenance activities and coordinate with vendors and internal teams during maintenance windows
• Assist with operational improvements and network reliability initiatives

Process Improvement & Collaboration

• Develop repeatable troubleshooting procedures for Tier 1/2 support teams
• Participate in change management, incident response, documentation, customer communications, and on call rotation
• Provide technical guidance while maintaining a strong customer‑focused mindset

What We're Looking For

Required Experience

• Minimum 2 years of recent experience in a service provider Network Operations Center (NOC) in a Tier 2 or higher role
• Experience supporting Fiber PON, DSL, or Cable broadband networks
• Experience configuring and troubleshooting service provider routing and switching technologies
• Strong understanding of broadband technologies, MPLS virtual circuits, and residential fiber services

Technical Skills

• BGP, MPLS, IPv6, VPNs, NAT/CG-NAT, OSPF-TE, ISIS-SR
• Service provider switching technologies including QinQ and L2VPN/EVC
• Cisco IOS/IOS-XR or equivalent service provider platforms
• Fiber OLT/ONT/ONU PON technologies
• Metro Ethernet circuits, NIDs, optics, and broadband provisioning
• TCP/IP, DNS, DHCP, HTTP, and broadband troubleshooting
• WiFi and mesh networking troubleshooting
• Windows/Linux troubleshooting and CLI navigation

Professional Skills

• Strong communication and customer service skills
• Ability to explain technical concepts to non‑technical users via written documentation
• Positive, collaborative, and solution‑oriented mindset
• Self‑motivated learner with a passion for network engineering and technology advancement

Preferred Qualifications

• Experience with Cisco, Juniper, and/or Ciena service provider environments
• Experience with Ciena MCP, Navigator, or MCMS
• Service provider certifications such as:
• CCNP-SP
• JNCIS-SP
• Ciena CE/CRS certifications
• Nokia NRS
• MEF certifications
• Scripting or programming experience
• Familiarity with CDN technologies and service provider security practices

Our Benefits

Financial & Retirement

• 401(k) with employer matching contribution up to 4%
• HSA with $2,000 employer contribution

Time Off & Work‑Life Balance

• 15 days paid time off
• 8 paid company holidays
• 3 floating holidays

Health & Protection

• Generous medical, dental, and vision coverage
• Life insurance and short‑term disability

Additional Perks

• Monthly internet and cell phone allowances

Join Our Team

If you're passionate about networking technologies, enjoy solving complex technical challenges, and want to grow with a fast‑expanding fiber internet provider, we'd love to hear from you.

Omni Fiber is an equal opportunity employer committed to creating an inclusive workplace for all employees.