NOC Dispatch Agent (Night Shift)

100000 Motorola Solutions, Inc.; Schaumburg (IL); On-site; USD 35,000 - 38,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions is seeking a NOC Dispatch Agent for a night shift in Schaumburg, IL. You will provide frontline technical support, analyze customer needs, and coordinate with internal teams to resolve issues and ensure 24/7 service continuity.

The role emphasizes customer interaction, adherence to professional service standards, and collaboration with engineering and operations for effective incident management.

Qualifications

• High School Diploma or 1+ years of experience in customer service.
• US citizen with the ability to obtain necessary security clearance as required by government contract.
• Legal authorization to work in the U.S. indefinitely is required.
• Employer work permit sponsorship is not available for this position.

Responsibilities

• Frontline Support & Troubleshooting – Interface directly with customers to analyze technical inquiries and facilitate timely troubleshooting
• Drive end-to-end resolution of support requests while maintaining professional service standards
• Coordinate cross-functional incident escalation by managing tickets with specialized technical support teams
• Customer Success & Relationship Management – Develop and maintain collaborative relationships with enterprise and public sector partners
• Help to provide clear, actionable communication during high-tempo operational periods
• Operational Excellence & Technology – Utilize ticketing platforms, Windows, and Google workspace applications to document and streamline support workflows; Adapt to evolving technical environments and internal processes to support 24/7/365 service continuity

Skills

Frontline support

Troubleshooting

Ticketing systems

Customer interaction

Cross-functional collaboration

Windows

Google Workspace

Education

Bachelor's degree (technical or business)

Tools

Windows

Google Workspace

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

At Motorola Solutions, we are dedicated to "Solving for safer." We build and connect technologies that help protect people, property, and places. Our Managed and Support Services organization provides an essential foundation for our customers, helping to ensure mission-critical systems operate with reliability, clarity, and continuous support across the safety and security ecosystem.

Job Description

Please Note this is a Night Shift Role. The Schedule for this role is Monday - Thursday 7:30 PM CST to 6:00 AM CST. At Motorola Solutions, everything starts with our people. We help people be their best in the moments that matter by supporting the critical communication and technology needs of our customers. As a NOC Dispatch Agent , you will join an inclusive, collaborative team delivering direct frontline technical support. In this role, you will analyze customer needs, facilitate issue resolution, and coordinate with internal engineering and operations groups to maintain operational excellence. We foster a people-first culture committed to ongoing professional growth, providing comprehensive foundational training that prepares you for long-term career advancement within our global organization. Candidates with equivalent practical experience are encouraged to apply.

Key Responsibilities

• Frontline Support & Troubleshooting – Interface directly with customers to analyze technical inquiries and facilitate timely troubleshooting
• Drive end-to-end resolution of support requests while maintaining professional service standards
• Coordinate cross-functional incident escalation by managing tickets with specialized technical support teams
• Customer Success & Relationship Management – Develop and maintain collaborative relationships with enterprise and public sector partners
• Help to provide clear, actionable communication during high-tempo operational periods
• Operational Excellence & Technology – Utilize ticketing platforms, Windows, and Google workspace applications to document and streamline support workflows; Adapt to evolving technical environments and internal processes to support 24/7/365 service continuity

Job Requirements

High School Diploma or 1+ years of experience in customer service. Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract. Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Technical Expertise

• Operating Systems & Productivity Tools – to navigate Windows environments and Google Workspace applications
• Ticketing Systems – to manage, route, and document technical customer interactions
• Professional Experience – Customer Interaction to facilitate prompt problem resolution in fast-paced operational environments
• Cross-Functional Collaboration – to coordinate troubleshooting efforts across internal partner teams

Preferred Qualifications

Bachelor's degree in a technical or business discipline. Active Navy CAC clearance or prior experience working within cleared defense environments.

Target Base Salary Range

$34,564.80 - $37,564.80 – Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

Recent graduate with a Bachelor's degree OR 1+ years of experience in customer service. Must be a US Citizen with the ability to obtain Navy CAC clearance. Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 10%. Relocation Provided. None.

Position Type

New Grad. Referral Payment Plan: Yes.

U.S. Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.

If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

Motorola Solutions Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Learn more at www.motorolasolutions.com.