NOC and Field Service Specialist

Blink Charging Co.; Bowie (MD); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Blink Charging Co., a leader in EV charging solutions, seeks an Entry-Level Technical & NOC Team member. This role involves monitoring the EV charging network, supporting customer service efforts, and engaging in continuous process improvement. Candidates should have a foundational understanding of electrical components and customer service skills to excel in this dynamic environment.

Benefits

Competitive salary

Excellent secondary benefits

Dynamic working environment

Qualifications

• Minimum 2 years in a similar role in the Mechanical & Electrical or EV Industry.
• Understanding of Electrical components used on EV installations.
• Experience with asset management and performance monitoring.

Responsibilities

• Monitor and maintain the UK network for reliable EV infrastructure.
• Act as a first point of contact for Field Service Partners (FSPs).
• Support customer service team and execute reactive and proactive maintenance.

Skills

Customer service

Communication skills

Analytical skills

Process optimization

Team Player

Education

GCSE standard or Electrical based City & Guild Qualification

Job description

1 month ago Be among the first 25 applicants

·A competitive salary and excellent secondary benefits

·A dynamic working environment where innovation and collaboration are key

·A challenging role with significant responsibility

Who we are

Established in 2009, Blink Charging stands as a global leader in electric vehicle (EV) charging equipment and services. Blink’s significant contributions have propelled the advancement of EV charging infrastructures worldwide, supporting the global shift to EVs. With over 100,000 charging ports sold, contracted, or deployed in more than 27 countries, our commitment is resolute. Blink is headquartered in Bowie, Maryland, with offices worldwide in Belgium, the Netherlands, the UK, Greece, India, Israel, and Arizona. Our expert team is driven by over 600 employees, dedicated to enhancing efficiency, productivity, and output while upholding high standards of quality. Our mission is clear: to encourage both current and potential EV drivers to confidently embrace EV adoption. We thrive in a dynamic state of continuous evolution, transforming energy into innovation for a sustainable future.

What you’ll be doing:

You will be part of the Technical & NOC Team who are responsible for managing the installed base of our chargers. You will be responsible for monitoring and maintaining the UK network and supporting the customer service team to create a truly reliable infrastructure for EV drivers. You will also be responsible for ensuring our reactive and proactive maintenance is executed and to act as a first point of contact for our Field Service Partners (FSPs).

This is a role for someone who wants to work in a fast paced environment, and who can blend agile thinking to deliver first-of-a-kind projects, with the implementation of robust processes to automate and continuously innovate. You are the kind of person who enjoys working at pace and taking responsibility for getting things done.

What you'll need to bring:

• Educated to GCSE standard or Electrical based City & Guild Qualification.
• Must have 2 years of experience in a similar role in the Mechanical & Electrical or EV Industry.
• An understanding of Electrical components used on EV installations.
• Customer service and communication skills, both written and verbal as you will support key client customer meetings and liaise with external contractors.
• Asset management experience and expertise to monitor and improve network performance, using data and dashboards to drive performance improvement and cost reduction.
• Analytical and reporting skills to monitor and improve network performance
• Process optimization skills.
• A real Team Player.

We are committed to promoting diversity and equal opportunity in the workplace. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, disability, or age.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Motor Vehicle Manufacturing

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