NO C2C - W2 Server Break-Fix Technician Level 2 - On Site

Milestone Technologies, Inc.; Sterling (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking an intermediate Server Break-Fix Technician to join their dynamic team in a fast-paced data center environment. This exciting role involves supporting a large fleet of servers, troubleshooting, and performing repairs on critical hardware. The ideal candidate will possess hands-on experience with server break-fix, effective communication skills, and a proactive attitude. Join a collaborative team and contribute to impactful projects while enjoying a competitive pay range and comprehensive benefits. This is a fantastic opportunity for those looking to advance their career in IT services.

Benefits

Medical insurance

Vision insurance

401(k)

Comprehensive benefits

Qualifications

• Experience in a data center environment with server hardware.
• Ability to work independently and in a team setting.

Responsibilities

• Support server installation, diagnosis, and maintenance.
• Document repairs and maintain inventory accurately.

Skills

Hands-on computer/server hardware break-fix experience

Intermediate knowledge of computer applications

Effective communication skills

Self-motivated

Attention to detail

Tools

ServiceNow

Google Workspace

Job description

6 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Milestone Technologies, Inc. provided pay range

This range is provided by Milestone Technologies, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$30.00/hr - $33.00/hr

Direct message the job poster from Milestone Technologies, Inc.

Senior Talent Acquisition Partner - Milestone Technologies.

9-month contract – W2 only – NO C2C or Visa transfers

***MUST LIVE IN THIS AREA NOW – NO RELOCATION APPLICANTS CONSIDERED

Pay range: $30-33/hr. based on experience.

Physical Requirements

• Must be able to responsibly and safely:
• Work in a data center environment, which may include exposure to electrical equipment
• Operate server lift or other lifting equipment.
• Lift and carry items weighing up to 50 pounds on a regular basis.
• Work in confined spaces.
• Push, pull, or move heavy servers or data center hardware as required.
• Withstand prolonged periods of standing, walking, bending, crouching, and kneeling.
• Climb ladders or step stools and work at heights to access high storage areas.
• Safely navigate stairs and elevated platforms as required.
• Must have good hand-eye coordination and manual dexterity to operate equipment and handle small components, wiring, and tools with precision.
• Must have adequate vision to read labels, operate equipment and perform quality checks.
• Ability to hear and respond to alarms, equipment sounds and verbal communication in a busy environment.
• Ability to work in environments with varying temperatures, including heat and cold, especially in data halls, mechanical rooms, and other areas that may not be temperature controlled.
• Ability to wear required safety gear, including anti-static wrist straps, gloves, protective eyewear, appropriate shoes, and hearing protection

Preferred Qualifications

• Previous ticket system exposure, preferably ServiceNow
• Knowledge of computer applications preferably in Google Workspace
• Hardware break-fix experience, preferably in a data center environment

As an intermediate Server Break-Fix Technician, you will be working in a Data Center on a team of Server Break-Fix Technicians and Leads in collaboration with remote-adjacent sysadmin teams. You will work a Monday through Friday 8-to-5 shift supporting server installation, diagnosis, troubleshooting, maintenance, and repair. You will also provide remote hands support for networking equipment and cabling. You will participate in an on-call rotation and occasionally work after-hours onsite. As an intermediate Server Break-Fix Technician, you are expected to possess superior knowledge and experience working in Data Centers, with Servers and related knowledge.

How You Will Make an Impact

• Support a large fleet of servers and data centers for a prominent customer
• Apply an intermediate approach to diagnostic methods to troubleshoot data center equipment including servers, network switches and peripheral devices
• Apply an intermediate approach to server repair methods
• Understand and follow the Standard Operating Procedures (SOP) and Work Instructions (WI) in the execution of day-to-day work
• Perform thorough documentation using the prescribed service ticket management system and OEM portals
• Perform in-depth repair on servers (replace hard drives, memory modules, power supply, motherboards, backplanes, etc.) and other data center equipment independently
• Order, receive and pull required parts or components accurately as specified in the SOP/WI
• Assist in the physical movement of racks and equipment as directed for special projects
• Update inventory information as specified in the process and directives
• Ensure compliance with the identified process to maintain an organized and tidy work environment
• Ensure compliance with administrative directives
• Perform other tasks as directed by management
• Ensure compliance with environmental health and safety standards within the data center
• Report any safety hazards, incidents or near misses to management immediately.
• Wear appropriate personal protective equipment (PPE) as required (e.g. gloves, safety shoes, hard hats).
• Participate in regular safety meetings and training sessions to stay informed about best practices

What You Will Need to Succeed

• Hands-on computer/server hardware break-fix experience
• Intermediate knowledge of computer applications
• Exposure to service management or ticketing system
• Effective communication and listening skills, written and verbal fluency in English
• Self-motivated, fast learner
• Able to work independently and be a proactive team player
• Capable of multitasking with a high level of attention to detail

The estimated pay range for this position is $30/Hr. - $33/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Milestone Technologies, Inc. by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Get notified when a new job is posted.

Sign in to set job alerts for “Technical Support Specialist” roles.

Bethesda, MD $48,000.00-$66,000.00 3 months ago

Bethesda, MD $56,000.00-$76,000.00 3 months ago

Rockville, MD $60,800.00-$70,200.00 2 months ago

Bethesda, MD $60,800.00-$70,200.00 3 months ago

Bethesda, MD $68,000.00-$82,200.00 3 months ago

Regional Device Support Specialist (Mid-Atlantic)

Washington, DC $54,223.00-$70,000.00 3 days ago

Washington, DC $65,000.00-$75,000.00 2 months ago

Washington DC-Baltimore Area $70,000.00-$85,000.00 1 week ago

Washington, DC $65,000.00-$75,000.00 3 months ago

Washington, DC $47,000.00-$58,000.00 3 days ago

Ashburn, VA $50,000.00-$55,000.00 1 week ago

Washington, DC $48,804.00-$70,000.00 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.