NMCI/NGEN Support Administrator

AERMOR; Panama City (FL); On-site; USD 70,000 - 95,000; Full time

Job summary

AERMOR is seeking NMCI/NGEN Support Administrators in Panama City Beach, FL to deliver comprehensive NMCI/NGEN services for NAVSEA interfaces, order processing, and issue resolution. You will troubleshoot hardware/software, ensure cybersecurity policy compliance, and coordinate MAC actions for end-user environments.

The role involves liaising with NSWC PCD and NMCI/NGEN teams, maintaining end-user support logs, and supporting classified and non-classified devices.

Qualifications

• Must have 3+ years of experience and SEC+ certification or equivalent.
• Proficiency in Microsoft Office, Microsoft Teams, SharePoint, Adobe Reader Pro, Alloy Navigator, and ServiceNow.
• Preferred experience with NMCI NET.
• Strong analytical and problem-solving skills.
• Excellent communication and technical documentation skills.

Responsibilities

• Operate the NMCI Enterprise Tool (NET) for order processing and management.
• Interface with NAVSEA and NMCI/NGEN Contractors to process and track orders.
• Analyze user needs for new and existing hardware, software, and services, researching solutions and providing recommendations.
• Troubleshoot NMCI/NGEN hardware, network, and software issues, including classified end-user machines.
• Maintain databases for classified users and machine administrators.
• Develop and maintain action and response logs.
• Notify POCs of due dates for orders and modifications.
• Schedule and coordinate MAC changes.
• Submit and track ITPRs.
• Submit NMCI/NGEN and Flank Speed account creation requests, verifying training and SAARs.
• Support end-users as a Trusted Agent with CLO issues.
• Review SAARs in the EDW within two business days.
• Act as ACTR, supporting end-users resolving IT issues via NESD.
• Provide technical support for NMCI/NGEN standards and classified machines.
• Support NSWC PCD conference rooms and maintain email distribution lists.
• Provide assistance with Hot Spot devices, smartphones, and other IT devices.
• Create and maintain GAL and security groups using gov tools.
• Submit work orders for NMCI/NGEN issues (CLIN 27).
• Develop and submit SOOs for unpriced CLINs.
• Maintain Nautilus Virtual Desktop (NVD) and Flank Speed proficiency.
• Provide support for civilian new hire briefings.
• Stay updated with NMCI/NGEN ordering and support tools.

Skills

Analytical thinking

Problem solving

Communication

Technical documentation

Education

SEC+ certification

3+ years of IT experience

Tools

Microsoft Office

Microsoft Teams

Microsoft SharePoint

Adobe Acrobat Pro

Alloy Navigator

ServiceNow

NMCI NET

Job description

Location: Panama City Beach, FL
Job Type: Full-Time
Security Clearance: Secret

AERMOR is hiring NMCI/NGEN Support Administrators to provide comprehensive support for Navy Marine Corps Intranet (NMCI) and Next Generation Enterprise Network (NGEN) services. This role involves interfacing with NAVSEA, processing orders and modifications, troubleshooting hardware and software issues, and ensuring compliance with cybersecurity policies. The specialist will also act as a liaison between Naval Surface Warfare Center Panama City Division (NSWC PCD) and NMCI/NGEN Base Operations, supporting end-users in IT-related concerns.

Key Responsibilities

• Operate the NMCI Enterprise Tool (NET) for order processing and management
• Interface with NAVSEA and NMCI/NGEN Contractors to process and track orders.
• Analyze user needs for new and existing hardware, software, and services, researching solutions and providing recommendations.
• Troubleshoot NMCI/NGEN hardware, network, and software issues, including classified end-user machines.
• Maintain databases for classified users and machine administrators.
• Develop and maintain action and response logs.
• Notify Points of Contact (POCs) of due dates for orders and modifications.
• Schedule and coordinate hardware, software, and service changes via Move, Add, or Change (MAC) requests.
• Submit and track Information Technology Procurement Requests (ITPRs).
• Submit NMCI/NGEN and Flank Speed account creation requests, verifying Cybersecurity Awareness training and System Authorization Access Requests (SAARs).
• Support end-users as a Trusted Agent with Cryptographic Log On (CLO) issues.
• Review SAARs in the Enterprise Data Warehouse (EDW) within two business days.
• Act as the Activity Customer Technical Representative (ACTR), supporting end-users in resolving IT issues via NESD.
• Provide technical support for NMCI/NGEN Standard, Science and Technology (S&T), and classified end-user machines.
• Support NSWC PCD conference rooms and maintain e-mail distribution lists.
• Provide assistance with Hot Spot devices, smartphones, and other IT-related devices.
• Create and maintain groups for the Global Address Listing (GAL) and security groups using government-provided utilities.
• Submit work orders for NMCI/NGEN issues, including CLIN 27 (Server) concerns.
• Develop and submit Statements of Objectives (SOO) for unpriced contract line items (CLINs).
• Maintain proficiency in Nautilus Virtual Desktop (NVD) and Flank Speed, providing technical support as needed.
• Provide technical support for civilian new hire briefings.
• Stay updated with NMCI/NGEN ordering and support tools.

Required Qualifications

• Must have 3+ years of experience and SEC+ certification or equivalent.
• Proficiency in Microsoft Office, Microsoft Teams, Microsoft SharePoint, Adobe Reader and Pro, Alloy Navigator, and ServiceNow.
• Preferred experience with NMCI NET.
• Strong analytical and problem-solving skills.
• Excellent communication and technical documentation skills.