Nighttime Member Concierge & Front Desk Pro

Crunch Fitness; Fayetteville (AR); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Gym membership

Advancement opportunities

Training & development

Employee discounts

Job summary

Crunch Fitness in Fayetteville, AR is seeking an Overnight Member Services Representative to be the first and last point of contact for members and guests, delivering a welcoming, professional club experience and handling front desk tasks.

This role requires strong communication, a customer-focused mindset, and the ability to maintain a friendly atmosphere while assisting members, guests, and team members.

Qualifications

• High school diploma or equivalent (GED) required.
• Minimum age of 18 years.
• Previous customer service, hospitality, retail, or front desk experience preferred.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Demonstrated commitment to providing exceptional customer service.
• Experience working with children preferred.
• Ability to maintain a professional appearance and demeanor at all times.

Responsibilities

• Greet all members and guests in a friendly, professional, and welcoming manner.
• Check in members and guests accurately and efficiently in accordance with company policies and procedures.
• Communicate club events, promotions, and important announcements to members and guests.
• Answer incoming phone calls in a courteous, knowledgeable, and professional manner.
• Process payments for club amenities and services in accordance with company procedures.
• Schedule member services, including tanning, hydro-massage, and other available amenities.
• Promote and sell retail products and club services to members and guests.
• Maintain a clean, organized front desk area.
• Collaborate with team members to ensure a positive and supportive workplace culture.

Skills

Customer service

Front desk

Communication

Multitasking

Hospitality

Problem solving

Children experience

Education

High school diploma or equivalent

Tools

Club management software

Job description

Crunch Fitness in Fayetteville, AR is seeking an Overnight Member Services Representative to be the first and last point of contact for members and guests, delivering a welcoming, professional club experience and handling front desk tasks.

This role requires strong communication, a customer-focused mindset, and the ability to maintain a friendly atmosphere while assisting members, guests, and team members.