Nightshift Assistant Dispatcher

Superior Ambulance Service; Columbus (OH); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Flexible Scheduling

Competitive Compensation

Multiple Station Locations with the Ab

Job summary

Superior Ambulance Service is seeking an Assistant Dispatcher to manage urgent response needs, provide timely ETAs, and support EMTs, Paramedics, and customer service teams. You will contribute to efficient ambulance operations across a broad service area.

The role requires knowledge of the service region, strong communication skills, and the ability to thrive in a high-pressure medical environment.

Qualifications

• Map reading skills required.
• Strong problem solving and decision making under pressure.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Clear and effective communication with teammates and customers.
• Emergency Medical Dispatch (EMD) license required.

Responsibilities

• Be extremely knowledgeable in service area.
• Provide accurate ETAs considering response type, traffic, and weather.
• Prioritize ambulance service requests.
• Communicate issues to marketing, management, and customers as needed.
• Assist EMTs and Paramedics with directions and support.
• Maintain accurate status of crews and units.
• Oversee the function of the Assistant Dispatcher.
• Delegate additional responsibilities as necessary.
• Receive and enter requests for ambulance or Medi-Car service.
• Communicate patient diversions and maintain related records.
• Maintain status records and provide ETAs for Critical Care Transport.

Skills

Map reading skills

Problem solving skills

Multi-tasking ability

Effective communication skills

EMD license

Job description

Overview

History of the Company: Superior Ambulance Service started in 1959 with one ambulance and today is the largest independent, locally owned, and operated emergency medical services provider in the Midwest. Superior employs more than 4,000 licensed EMT, Paramedics and Nurses, operating a fleet of more than 800 ambulances throughout Illinois, Indiana, Ohio, Michigan, and Wisconsin with over 55 locations. Superior also provides Critical Care, helicopter, and fixed wing emergency medical transportation.

History of the Company: Superior Ambulance Service started in 1959 with one ambulance and today is the largest independent, locally owned, and operated emergency medical services provider in the Midwest. Superior employs more than 4,000 licensed EMT, Paramedics and Nurses, operating a fleet of more than 800 ambulances throughout Illinois, Indiana, Ohio, Michigan, and Wisconsin with over 55 locations. Superior also provides Critical Care, helicopter, and fixed wing emergency medical transportation.

The Assistant Dispatcher is responsible for upping calls, answering overflow call volume, assist in overseeing and maintaining the status’ of the gantt, assisting with giving out appropriate ETA’s, triaging ambulance response, and act as support to customer service representatives.

All employees are expected to uphold the company’s high value and impeccable reputation within the medical community. One must demonstrate the company’s philosophy and values which are TLCS= Timelines, Look Good, Customer Service, and Safety.

Responsibilities

• Be extremely knowledgeable in service area
• Give appropriate ETA’s while accounting for type and level of response, traffic patterns, and weather conditions
• Prioritize request for ambulance service
• Communicate issues to marketing, management, and customers as necessary
• Assist EMT’s and Paramedics with directions as necessary
• Always maintain appropriate status of crews
• Oversee function of Assistant Dispatcher
• Delegate additional responsibilities to assistant as necessary
• Assist in receiving and entering in request for ambulance or Medi-Car service as necessary
• Communicate patient diversions and keep all appropriate associated records
• Maintain status records and give appropriate ETAs for Critical Care Transport as necessary
• Other duties as assigned

Qualifications

• Map reading skills
• Problem solving skills
• Multi-tasking ability
• Effective communication skills
• EMD license
• Physical Demands:
  • While performing the duties of the position, the employee is required to sit for long periods of time.
  • Employee will be required to listen to radio traffic/PTT, communicate over the phone as well as monitor and respond to all chat messages, and ability to type is required.
  • Employee should be able to work under stressful conditions.
• Work Environment:
  • While performing the duties of the job, the employee has verbal contact with others and constantly works face to face with and around others and constantly works face to face with and around others.
  • Consistently uses office equipment such as computer, radios, printers, fax machine, etc.

Benefits

• Flexible Scheduling
• Competitive Compensation
• Multiple Station Locations with the Ability to Transfer Throughout Company
• Opportunity to Work Overtime
• Health/Dental/Life Insurance
• Tuition Reimbursement
• Opportunity for Career Growth