NIGHTS/WEEKENDS Emergency Department Discharge Planner

ZipRecruiter; Palos Heights (IL); On-site; USD 50,000 - 75,000; Full time

Job summary

An established industry player is seeking compassionate Emergency Department Discharge Planners to join their case management team. This role involves engaging with patients in the emergency room, providing immediate guidance on available resources, and collaborating with external case management for comprehensive care. Ideal candidates will possess relevant licensure and demonstrate empathy, strong communication skills, and the ability to thrive in a fast-paced environment. This position offers competitive compensation and opportunities for professional growth in a dynamic healthcare setting.

Benefits

Competitive compensation

Career advancement opportunities

Qualifications

• Experience in ER settings and follow-up care coordination is essential.
• Strong problem-solving and multitasking skills are required.

Responsibilities

• Identify eligible accident patients and inform them about follow-up care.
• Collaborate with hospital care teams for effective patient handoffs.

Skills

Healthcare knowledge

Experience with electronic medical records (EMR)

Coordination with ER staff

Familiarity with insurance processes

Empathy and compassion

Excellent verbal communication

Attention to detail

Flexibility and adaptability

Teamwork and collaboration

Education

RN/LPN/LCSW licensure

Relevant certification

Tools

Patient documentation systems

Job description

Job Description

Position Details

THIS POSITION IS A 3-MONTH CONTRACT STARTING April 2025 AND ENDING JULY 2025, WITH POSSIBILITY FOR EXTENSION OR MANAGEMENT DEVELOPMENT

Night shifts are M-F 11P-7A. Weekend shifts are Sa-Su 7A-7P, 7P-7A.

Second, third, and weekend shifts are encouraged to apply.

REQUIREMENTS: MUST BE AN RN, LPN, LCSW, CASE MANAGER, OR HAVE OTHER ILLINOIS CERTIFICATION/LICENSURE

Job Summary

Our case management team is seeking multiple compassionate and professional Emergency Department Discharge Planners to work within a local hospital's emergency room (ER). The ER Liaison will identify and engage eligible accident patients upon entry, provide immediate guidance on available resources, and facilitate initial steps of their care. This role focuses on the ER but involves collaboration with our external case management team for patient care and legal referrals.

Please note: This is a third-party role, not hospital employment, requiring nights, overnights, holidays, and weekends. Candidates interested in working all shifts are encouraged to apply.

Key Responsibilities

1. Patient Identification and Engagement: Identify eligible accident patients in the ER, initiate contact post-stabilization, and inform them about follow-up care services.
2. Cross-Department Collaboration: Work with hospital care teams to ensure smooth handover of patient information for ongoing external care, including legal support.
3. Educational Support: Provide resources and information on next steps, follow-up appointments, specialists, and legal assistance.
4. Documentation and Compliance: Record all interactions accurately, ensuring compliance with hospital policies, privacy laws, and confidentiality standards.

- Work closely with ER staff and case management to integrate workflows and ensure effective patient handoff.

Required Skills and Qualifications

Hard Skills

• Healthcare knowledge, especially in ER settings and follow-up care coordination.
• Experience with electronic medical records (EMR) and patient documentation systems.
• Ability to coordinate effectively with ER staff and external case managers.
• Familiarity with insurance processes and legal services related to accident care.

Soft Skills

• Empathy and compassion for patient-centered care.
• Excellent verbal communication skills.
• Attention to detail in documentation and compliance.
• Flexibility and adaptability in a high-stress ER environment.
• Teamwork and collaboration skills.

Salary and Benefits

• Base salary plus performance-based bonuses.
• Opportunities for professional growth and exposure to healthcare coordination.

Benefits/Perks

• Competitive compensation
• Career advancement opportunities

Qualifications

• Experience as a Care Coordinator or similar role preferred.
• RN/LPN/LCSW licensure or other relevant certification required.
• Strong problem-solving, organizational, and multitasking skills.
• Ability to work in fast-paced situations and make quick decisions.
• Excellent interpersonal and communication skills, with high compassion levels.

Application Instructions

Qualified candidates should submit a resume and cover letter detailing relevant experience and interest.

REQUIREMENTS: MUST BE AN RN, LPN, LCSW, CASE MANAGER, OR HAVE OTHER CERTIFICATION/LICENSURE

THIS POSITION IS A 3-MONTH CONTRACT

Tags: RN, licensed practical nurse, case manager, social worker, speech pathologist, occupational therapist, physical therapist