Nightlife Operations Supervisor

Turning Stone Enterprises; Town of Verona (NY); On-site; USD 43,000 - 50,000; Full time

Job summary

A leading organization in hospitality is seeking a Nightlife Operations Supervisor to oversee all aspects of floor and bar operations at their premier venue in Verona, NY. Candidates should have strong supervisory skills, exceptional guest service abilities, and be prepared to work flexible hours. The role offers a dynamic work environment with significant responsibilities and opportunities for career growth in a well-respected establishment.

Benefits

Paid weekly

Paid time off

Tuition assistance

Career-building professional development

Quality healthcare and dental benefits

Qualifications

• Supervisory experience preferred.
• Must possess outstanding guest service skills.
• Previous experience working in a guest service area preferred.

Responsibilities

• Oversees all floor and bar operations, ensuring appropriate coverage.
• Responsible for the implementation of the 'Patron Safety Policy'.
• Manages private events outside of normal dance club business hours.

Skills

Guest service skills

Organizational skills

Communication skills

Decision-making skills

Education

High School diploma or GED

College degree or some level of secondary education preferred

Tools

Microsoft Office

Job description

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Job Requirements

Starting Pay Range: $43,000 - $50,000/yearly

Swing Shift

Job Requirements

Starting Pay Range: $43,000 - $50,000/yearly

Swing Shift

What does a Nightlife Operations Supervisor do?

• Effectively oversees all floor and bar operations, ensuring appropriate coverage.
• Responsible for implementation and efficient execution of the “Patron Safety Policy”.
• Manages private events outside of normal dance club business hours.
• Takes responsibility for ensuring employees are trained/developed in Club Operations and monitors business flow to develop efficient training, break and shift schedules.
• Regularly monitors the inventory of all Club supplies and orders supplies when needed. Always completes and signs for all stock requisitions and continually monitors inventory costs against budget.
• Consistently demonstrates the initiative to assist all dance club staff when required by business needs.
• Ensures staff receives sales slip reports in a timely manner and trains all dance club staff in the process of declaring tips.
• Assists with all guest complaints.
• Coordinates with the Security Supervisor throughout the shift.
• Directs VIP Host on internal and external customer development.
  
  

Who We Are

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.

Work Experience

To be successful as a Nightlife Operations Supervisor, you'll need:

• High School diploma or GED required. College degree or some level of secondary education preferred.
• Supervisory experience preferred.
• Must possess computer skills with knowledge of Microsoft Office.
• Must possess outstanding guest service skills. Must be able to speak and understand English; continuous communication with a degree of professionalism and accuracy.
• Ability to organize/prioritize and complete multiple tasks simultaneously.
• Ability to make decisions in a fast-paced environment and accommodate a flexible work schedule.
• Must possess reading ability; schedules, menus, policies, etc.
• Must possess mathematical ability; budgets, payroll, etc.
• Must possess written communication skills; standard forms, employee documentation and data entry.
• Previous experience working in a guest service area preferred.
• Ability to stand/walk for long periods of time and lift up to 10 pounds.
  
  

What We Value

• Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
• Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.
  
  

Benefits

Why choose Turning Stone Resort Casino?

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program
  
  

Why You Will Appreciate Us

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We’re also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.

With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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