Night/Weekend Box Office & Guest Services Associate

Hatfieldmccoydinnerfeud; Pigeon Forge (TN); On-site; USD 30,000 - 42,000; Full time

Job summary

Hatfield & McCoy Dinner Feud in Pigeon Forge, TN is seeking friendly guest service agents to greet guests, assist with admissions, reservations, and seating changes.

You will maintain knowledge of theatres and attractions, resolve booking issues, and handle data entry in the ticketing system, while delivering courteous service. This is an on-site position with night and/or weekend availability.

Qualifications

• At least 18 years of age.
• Education requirements include a high school diploma / GED or an equivalent combination of education and experience.

Responsibilities

• Perform as a greeter and initial contact for guests by assisting them in a professional manner with admission, reservations, tickets changes, and other attendance-related needs and requests.
• Consistently reflect a courteous, upbeat, and positive attitude towards guests, exemplifying, promoting, and advancing a culture of outstanding customer engagement and service.
• Maintain and display a working knowledge of the theaters and attractions.
• Resolve mistakes, errors, and issues related to bookings and or reservations.
• Distribute tickets accordingly to guests as they arrive at show time.
• Capable of accurately entering data into the ticketing system and always displaying an excellent telephone presentation.
• Guest service agents handle a variety of duties by cross-training. Including ticket booth, greeting, and phone reservations.

Education

High School Diploma / GED or equivalent

Job description

Hatfield & McCoy Dinner Feud in Pigeon Forge, TN is seeking friendly guest service agents to greet guests, assist with admissions, reservations, and seating changes.

You will maintain knowledge of theatres and attractions, resolve booking issues, and handle data entry in the ticketing system, while delivering courteous service. This is an on-site position with night and/or weekend availability.