Night Shift Safety Tech II – Patient Safety & Security

Trinity Health Mid-Atlantic; Town of Waterloo (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

MercyOne Northeast Iowa is seeking a full-time security/safety professional for night shift to support a safe patient environment. You will perform continuous protective presence, de-escalate incidents, and escalate concerns to Behavioral Health staff as needed.

Responsibilities include documenting activities, ensuring safety for patients, visitors, and staff, and participating in drills and emergency procedures in accordance with regulations and MercyOne policies.

Qualifications

• Ability to read, write, understand, and communicate effectively in English with patients, visitors, staff, and physicians.
• Ability to de-escalate situations safely and promptly.
• Ability to write complete and accurate departmental reports.
• Ability to respond effectively to stressful or emergent situations and manage time constraints.
• Demonstrated cooperative, courteous, and dependable work habits with the ability to manage multiple priorities.
• Effective interpersonal communication skills—listening, verbal, and written.
• Strong commitment to high-quality customer service.
• Ability to plan, organize, and complete work in a timely and orderly manner.
• Ability to establish and maintain effective working relationships.
• Creative and positive problem‑solving skills.

Responsibilities

• Provide continuous professional and therapeutic presence within the unit.
• Monitor and visit clients in their rooms to identify issues and resolve concerns.
• Conduct one-on-one therapeutic interactions with patients to deter escalations.
• Intervene appropriately when clients exhibit escalating behaviors.
• Take precautionary measures as necessary to maintain safety.
• Communicate issues or concerns to Behavioral Health staff and management.
• Ensure the safety of clients, visitors, and staff.
• Document activities and services accurately, completely, and in a timely manner according to regulations.
• Report any unsafe working conditions.
• Request assistance when needed to ensure safety for all parties.
• Maintain a safe work environment and follow safe work practices.

Skills

English proficiency

De-escalation

Communication

Incident reporting

Education

Mandatory Reporter certification

BLS

Non-violent Crisis Intervention certification

Job description

MercyOne Northeast Iowa is seeking a full-time security/safety professional for night shift to support a safe patient environment. You will perform continuous protective presence, de-escalate incidents, and escalate concerns to Behavioral Health staff as needed.

Responsibilities include documenting activities, ensuring safety for patients, visitors, and staff, and participating in drills and emergency procedures in accordance with regulations and MercyOne policies.