Night Shift Retail Customer Experience Associate

Fred Meyer; Eugene (OR); On-site; USD 32,000 - 42,000; Full time

Job summary

Fred Meyer is seeking a frontline team member to create an outstanding customer experience through exceptional service while maintaining a safe, clean store environment. You will assist the department manager in reaching sales and profit goals and monitor quality standards to ensure customers return.

The role emphasizes the Customer 1st approach and adherence to the company values of respect, honesty, integrity, diversity, inclusion and safety.

Qualifications

• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, and subtraction).
• Effective communication skills.
• Any retail experience.
• Second language skills (speaking, reading and/or writing).
• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome and appreciated.
• Gain knowledge of products and respond to questions.
• Recommend grocery items and inform customers of specials.
• Check product quality and verify sell-by dates.
• Label and stock department merchandise and provide fresh products.
• Report ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with ads and promotions.
• Adhere to food safety regulations and maintain temperatures and logs.
• Report safety risks and incidents promptly.
• Assist with preventive maintenance and notify management of repairs.
• Must be able to perform essential functions with or without accommodation.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Assist the department manager in reaching sales and profit goals established for the department.
• Monitor all established quality assurance standards.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Job description

Fred Meyer is seeking a frontline team member to create an outstanding customer experience through exceptional service while maintaining a safe, clean store environment. You will assist the department manager in reaching sales and profit goals and monitor quality standards to ensure customers return.

The role emphasizes the Customer 1st approach and adherence to the company values of respect, honesty, integrity, diversity, inclusion and safety.