Night-Shift Public Safety Dispatcher

Harvard University; Massachusetts; On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement plans

Tuition assistance

Commuter benefits

Job summary

Harvard University is seeking a Dispatcher for the Harvard University Police Department (HUPD) to manage communications and support public safety operations on-site in Cambridge/Boston. The role involves handling routine and emergency information, coordinating with police units, and using CAD, Motorola radios, and alarm systems.

You'll work in a 24/7 Communications Center with extensive training; overtime may apply, and the position requires in-person availability for shifts.

Qualifications

• High School Diploma or equivalent.
• Minimum of three (3) years full-time, or equivalent part-time, paid experience in a customer service position.
• Experience with Microsoft Windows is required.

Responsibilities

• Receiving, transmitting, and disseminating information, both routine and emergency in nature, received from calls for service.
• Work alongside the police units in the field, utilizing various telecommunications equipment, including CAD, Motorola Radio system, and alarm monitoring systems.
• Receive and respond to requests from police units for information needed to perform their duties.
• Querying various law enforcement databases and related duties.
• Monitor emails from the community to the department and disseminate that information immediately to the appropriate personnel.
• Attend Roll Call (zoom or in person) while on duty when applicable.

Skills

Communication skills

Typing 40 WPM

Bilingual (plus)

Calm under pressure

Multitasking

Education

High School Diploma

APCO certified

Tools

Computer-Aided Dispatch (CAD)

Motorola Radio system

Alarm monitoring systems

Microsoft Windows

Job description

Harvard University is seeking a Dispatcher for the Harvard University Police Department (HUPD) to manage communications and support public safety operations on-site in Cambridge/Boston. The role involves handling routine and emergency information, coordinating with police units, and using CAD, Motorola radios, and alarm systems.

You'll work in a 24/7 Communications Center with extensive training; overtime may apply, and the position requires in-person availability for shifts.