Night Shift Member Experience Leader

Vista Springs; East Lansing (MI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Heavily subsidized major medical plan

401K

Dental and Vision Insurance

Paid Time Off

Floating Holiday

Competitive Compensation and Benefits

Advancement Potential

Catered Living/Active Lifestyle

Joy in Work environment

Job summary

Vista Springs is hiring a Member Experience Leader to ensure every community member, family member, visitor and team contributor enjoys a Full of Life day. You will be on the floor 75–100% of the day, coaching, supporting mealtimes, and reinforcing training alongside care teams in our memory care and assisted living communities.

The role emphasizes compassionate leadership, quick escalation of changes, and close collaboration with the Health & Wellness Office to maintain high care standards and

Qualifications

• High school diploma or equivalent required; associate's degree or higher in healthcare preferred.
• Minimum of 1-2 years in a caregiver or medication technician role in memory care, assisted living, or healthcare setting; dementia care experience preferred.
• CPR and First Aid certification (or ability to obtain within 30 days of hire); CNA a plus but not required.
• Specialized training in dementia care and medication administration.

Responsibilities

• Daily floor presence and real-time coaching.
• Completion of member rounding and care observation.
• Mealtime support and dining-room execution.
• ADL, shower, toileting, transfer, and comfort-check follow-through.
• Assist with Medication Cart Audits
• Medical inventory monitoring
• Immediate escalation of changes in conditions.
• Contributor performance feedback to the HWO.
• Daily discussions with HWO to ensure daily expectations are completed.
• Training reinforcement for PWPs/NWPs and MTPs/NMPs.
• Ensure seamless shift transitions and high care standards.
• Support for staffing coverage as needed.

Skills

Leadership

Communication

Calm under pressure

Multitasking

Interpersonal skills

Emergency response

Compassionate care

Regulatory knowledge

Education

High school diploma

Job description

Position Summary

The Member Experience Leader is responsible for ensuring every community member, family member, visitor and team contributor experiences a Full of Life™ day, that aligns directly with the Vista philosophy and LUXE brand extension standards. The MEL will be present on the floor 75% - 100% of the day, working alongside the PWPs/NWPs and MTPs/NMPs, assisting with care, supporting mealtimes, reinforcing training, helping with shift changes, mentoring contributors in real time, catching people caring, identifying service gaps, and escalating concerns quickly to the HWO.

Vista Springs Careers

Find Your Greater Purpose

Pay on Demand! Work Today, Get Paid Tomorrow!

Vista Springs offers many wonderful perks including, but not limited to:

• Heavily subsidized low cost major medical plan.


• Short Term Disability


• 401K


• Dental and Vision Insurance, retirement plan, and generous Paid Time Off


• Floating Holiday


• Competitive Compensation and Benefits Program.


• Advancement Potential.


• Catered Living/Active Lifestyle, Assisted Living and Memory Care Community


• Realize your full potential for career growth and professional excellence by bringing your full-self every day to thrive in our Joy in Work environment in one of our beautiful Award-winning purpose-built and master-planned communities.


• Be part of a dynamic and dedicated team.

Key Responsibilities

• Daily floor presence and real-time coaching.


• Completion of member rounding and care observation.


• Mealtime support and dining-room execution.


• ADL, shower, toileting, transfer, and comfort-check follow-through.


• Assist with Medication Cart Audits


• Medical inventory monitoring


• Immediate escalation of changes in conditions.


• Contributor performance feedback to the HWO.


• Daily discussions, on scheduled days, with HWO to ensure daily expectations are completed.


• Training reinforcement for PWPs/NWPs and MTPs/NMPs.


• Ensure seamless shift transitions. Maintain high care standards by proactively resolving any shift change confusion


• Ensure service plans are being properly executed


• Address and family concerns with the Health & Wellness Officer


• Support for staffing coverage as needed.

Qualifications

• Education: High school diploma or equivalent required; associate's degree or higher in healthcare-related field preferred.


• Experience: Minimum of 1-2 years in a caregiver, or medication technician role in memory care, assisted living, or healthcare setting. Experience working with seniors with dementia or Alzheimer’s disease is highly preferred.


• Licensure/Certification:




• Current CPR and First Aid certification (or ability to obtain within 30 days of hire).


• Certified Nursing Assistant (CNA) is a plus, but not required


• Specialized training in dementia care and medication administration.

Skills & Abilities

• Strong leadership, decision-making, and problem-solving abilities.


• Excellent communication and interpersonal skills, with the ability to work effectively with contributors, community members, and family members.


• Ability to remain calm under pressure and respond effectively to emergencies.


• Compassionate and patient, with a genuine desire to improve the lives of those with those we serve.


• Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment.


• Knowledge of state regulations governing assisted living and memory care facilities.

Physical Requirements

• Ability to lift and move community members as necessary (lifting may involve assisting with transfers or repositioning).


• Standing and walking for extended periods and assisting with community member mobility needs.


• Ability to respond quickly to emergencies and provide hands-on care if necessary.

PHYSICAL DEMANDS

• Stand C Lift/Carry Transfer


• Walk C 10 lbs. or less O


• Sit O 11-20 lbs. F


• Reach Outward F 21-50 lbs. F


• Reach Above Shoulder F 51-100 lbs. F


• Climb N Over 100 lbs. N


• Squat or Kneel F Push/ Pull


• Bend F 12 lbs. or less F


• Twist F 13-25 lbs. O


• 26-40 lbs. F


• 41-100 lbs. O


• Over 100 lbs. N


• N (Not Applicable) Activity is not applicable to this occupation.


• O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)


• F (Frequently) Occupation requires this activity form 33% -66% of the time (2.5-5.5+ hrs/day)


• C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements

• Vision (Near, Distance, Color, Peripheral, Depth Perception)


• Sense of Sound (Must hear)


• Ability to wear Personal Protective Equipment (PPE) (Gate Belt)


• Use of Hoyer to lift/transfer resident 51-100 lbs.