Night Shift Critical Operations Technician

STACK Infrastructure US; United States; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401K program

Cell phone subsidy

Peer-to-peer recognition

Job summary

You will work under STACK’s Critical Operations team to ensure maximum efficiency, coordinate installations, manage CMMS, and provide strong customer service. This role is ideal for someone who communicates well, is disciplined, and thrives in a fast-paced data-center environment.

Qualifications

• Strong communicator with the ability to persuade and be clear, blending analytics with decision-making.
• Team builder with the ability to handle multiple priorities and shifting timelines.
• Willingness to take on on-call duties outside normal hours.
• Experience operating and maintaining critical facilities systems (electrical, mechanical, fire life safety).

Responsibilities

• Operate, monitor, maintain, and respond to abnormal conditions in facilities systems (Electrical, Mechanical, Building Monitoring, Control).
• Assist with preventive and predictive maintenance schedules.
• Coordinate power installations and upgrades.
• Maintain and complete facility tours and respond to issues.
• Provide day-to-day customer service and incident follow-up.

Skills

Strong communicator

Team builder

Analytical decision-making

Curious and driven to improve

On-call readiness

Tools

CMMS system

Job description

THE COMPANY:

STACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the world’s most innovative companies. We are an award-winning industry leader in building, owning, and operating highly efficient, cost-effective wholesale, colocation, and cloud data centers. Each of our national facilities meets or exceeds the highest industry standards in all operational categories of availability, security, connectivity, and physical resilience. STACK offers the scale and geographic reach that rapidly growing hyperscale and enterprise companies need. The world runs on data. Data runs on STACK.

THE POSITION:

STACK is looking for a Critical Operations Technician (COT) to support a local data center campus. As a member of STACK’s Critical Operations team, the Critical Operations Technician must possess strong knowledge in maintaining the mechanical, electrical, fire life safety, base building, and other various internal data center systems. The COT will also be focused on the execution of programs related to Safety, Team, Availability, Communication, and Knowledge. The COT will be responsible for day-to-day operations of the data center.

Mechanical responsibilities will include working on chilled water systems and components, HVAC systems such as roof top units, CRAC/CRAH units, humidification systems, fan wall systems, air-cooled chillers, and central plant operations. Electrical responsibilities will include working on electrical/critical power distribution from the Utility/Generator main switchgear through the UPS systems out to the customer load, UPS, PDU, and RPP cabinets. Fire Life Safety responsibilities will include monitoring wet sprinkler systems and pre-action sprinkler systems as well as their associated detection devices.

Other responsibilities include but are not limited to:

• Implement and follow the standardized culture of always working safely across all STACK data centers.
• Operate, monitor, maintain, and respond to abnormal conditions in facilities systems. Areas include Electrical, Mechanical, Building Monitoring, and Control.
• Tracking and trending operational characteristics.
• Provide feedback to management on the effectiveness of existing standards and processes.
• Work with the Critical Operations Manager to complete an aggressive preventive and predictive maintenance schedule.
• Assist with the database management of maintenance discrepancies and work with site management to resolve site issues based on agreed-upon priorities.
• Ensure data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies, and improving overall efficiency.
• Manage systems to avoid unplanned, customer-impacting outages.
• Follow direction from data center management regarding the data floor and back of house mechanical loading capacity thereby ensuring that the cooling system is operating at its highest efficiency.
• Coordinate and oversee power installations and upgrades.
• Navigate and utilize a CMMS system.
• Use developed procedures to solve problems.
• Assist in asset and consumable inventory management.
• Responsible for the tracking and proper labeling of all equipment per established procedures.
• Provide day-to-day exceptional customer service and support.
• Incident escalation, response, and follow-up report writing.
• Maintain and complete regular facility and security tours documenting and responding to found issues.
• Provide applied mechanical and integrated control expertise for the entire data center.
• Serve in a technical writing capacity in regard to the derivation of procedures for preventative or corrective maintenance activities.

The job may require taking on on‑call duties outside of normal working hours. 12-hr shift (day 7am-7pm or night 7pm-7am) as needed for 24/7 coverage. Taking on other duties as required by STACK.

THIS MIGHT BE RIGHT FOR YOU IF:

• You are a strong communicator, you are persuasive and clear, blending analytics with experience in decision-making.
• You do not get flustered easily.
• You can juggle multiple priorities while balancing urgent requests with shifting timelines and deliverables.
• You are a team builder.
• You take the time to understand and develop the strengths of your resources while formulating long‑term plans for the growth and success of the team.
• You are naturally curious and driven toward continual improvement.
• While you celebrate your successes, you take time to review and analyze campaigns for future learning.

WHY STACK?

We offer a competitive compensation package with strong benefits, including medical, dental, and vision insurance, a 401K program, flexible spending accounts – even a cell phone subsidy. We foster a culture of appreciation, including peer‑to‑peer recognition and rewards programs. Fun is part of our DNA, with events, game nights, happy hours, and barbecues. We’re growing – this is a great time to join and make an impact!

STACK is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law Note to external agencies: We are not accepting any blind submissions or resumes/cvs from recruitment agencies. Any candidates sent to STACK Infrastructure, Inc. will not be accepted or considered as a submission without a signed agreement in place. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of STACK Infrastructure, Inc.

At STACK Infrastructure, you can accelerate your career within the high‑growth digital infrastructure industry by joining a team that empowers innovation and values dynamic collaboration. As a leading global developer and operator of data centers, STACK enables you to contribute to the digital foundation that fuels today’s most innovative companies. Here, your career growth is ignited by meaningful work that directly supports the technologies driving our world forward. With a culture rooted in inclusivity and growth, STACK invests in your future. Here, diverse perspectives are celebrated, and career development is central. Join us to be part of a team where your skills and ideas shape the future of digital infrastructure, building not just a job, but a lasting career with impact.