Night Shift Barista & Guest Experience Lead

Dunkin' | Fram's Donuts Inc; Whitefield (NH); On-site; USD 32,000 - 42,000; Full time

Job summary

Dunkin' in New Hampshire is seeking a Night Shift Team Leader / Store Closer to prepare and serve hot and cold beverages, including coffee and tea, and to bake items. You will educate customers on the menu, make recommendations, up-sell specials, and take orders with precision.

Ideal candidates have customer service skills, know how brewing equipment operates, and can work various shifts. Compensation includes salary and tips, and you’ll ensure an outstanding experience for every guest.

Qualifications

• Previous work experience as a Barista or Waiter/Waitress.
• Knowledge of sanitation regulations.
• Flexibility to work various shifts.
• Basic math skills.
• Excellent communication skills.

Responsibilities

• Greet customers as they enter.
• Take orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios).
• Prepare beverages following recipes.
• Serve beverages and prepared food, like donuts, muffins and baked goods.
• Receive and process payments (cash and credit cards).
• Keep the service area clean and maintained.
• Maintain stock.
• Check if brewing equipment operates properly and report any maintenance needs.
• Comply with health and safety regulations.
• Communicate customer feedback to managers and recommend new menu items.

Skills

Barista experience

Customer service

Brewing equipment knowledge

Communication skills

Flexibility

Basic math

Tools

POS systems

Job description

Dunkin' in New Hampshire is seeking a Night Shift Team Leader / Store Closer to prepare and serve hot and cold beverages, including coffee and tea, and to bake items. You will educate customers on the menu, make recommendations, up-sell specials, and take orders with precision.

Ideal candidates have customer service skills, know how brewing equipment operates, and can work various shifts. Compensation includes salary and tips, and you’ll ensure an outstanding experience for every guest.