Night Service Rep Part Time-103020

ESA Management, LLC; San Diego (CA); On-site; USD 2,066,000 - 2,755,000; Part time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great environment

Employee Recognition

Vision Insurance

401(k) Savings Plan

Employee Assistance Program

Employee Discounts

Job summary

ESA Management, LLC is seeking a Night Service Representative (Part Time) in San Diego. You will respond to overnight guest needs, assist with check-ins/check-outs, manage entry keys, and ensure guest satisfaction in a quiet to moderate environment. Lodging is provided on overnight on-call schedules.

The role requires English proficiency, strong communication, and the ability to handle emergencies, rumors, and safety procedures while maintaining professional appearance.

Qualifications

• Must be able to respond to overnight requests within 30 minutes.
• Excellent written and verbal communication.
• Ability to work onsite at the hotel location.
• Experience with guest check-ins/check-outs and key handling.

Responsibilities

• Attend to guests on call for check-ins, emergencies, and noise issues.
• Manage hotel keys and log in/out as needed.
• Process guest check-ins/check-outs and collect payments when necessary.
• Log events and run reports; maintain computer systems.
• Cover other hotels in the area if staffing needs arise.
• Ensure safety and security procedures are followed.

Skills

Customer service

Communication skills

Time management

Problem solving

Self-starter

Education

High school diploma or GED

Tools

Microsoft Office

Hotel PMS system

Job description

The work environment characteristics/physical demands described here are representative of those an associate may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Associate must be able to respond to certain business needs during overnight hours, typically within 30 minutes of notification of the request.
• While performing the duties of this job, the associate occasionally works near moving mechanical parts and in outside weather conditions and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.
• The noise level in the work environment is usually quiet to moderate.
• Associate While performing the duties of this job, the associate is regularly required to stand; walk; navigate the hallways with prompt motion, use hands to finger, handle, or feel objects, reach, tools, or controls; operate a mobile phone, talk, see and hear. The associate is occasionally required to stoop, kneel, or smell.
• The associate must be able to occasionally push/pull objects (carts/cleaning equipment) weighing up to 50 pounds.

MINIMUM QUALIFICATIONS

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Job Description

The Night Service Representative Part Time responds to certain types of on-call business needs during overnight hours when the hotel lobby is closed and ensures services provided are consistent, courteous, and meet high standards of quality to maintain guest satisfaction. The associate must be able to respond to certain business needs during overnight hours, typically within 30 minutes of notification of the request. On-call business needs include guest key or access issues, noise complaints, emergencies at the hotel, or limited after-hours check-ins.

Excellent opportunity to live onsite. The associate who performs this position is provided a guest hotel room for lodging as part of their employment and is on the overnight on-call schedule. The associate must be able to respond to certain business needs during overnight hours, typically within 30 minutes of notification of the request. On-call business needs include guest key or access issues, noise complaints, emergencies at the hotel, or limited after-hours check-ins.

MAJOR /KEY JOB FUNCTIONS

The following job duties will vary and may or may not be required to be performed during a given shift, depending on occurrences during said shift.

• Attend to guests upon call notification from outside service agent for check-ins, emergency maintenance issues, guest noise complaints, and safety and security situations.
• Maintain control of all hotel keys, including safeguarding from mishandling or theft.
• Log keys in and out, when necessary.
• Organize, confirm, process, and conduct limited guest check-ins/check-outs, including greeting and registering the guests, assigning rooms, issuing room keys, and collecting payments, when necessary.
• Keep abreast of hotel policies, training, and safety procedures.
• Ensure all safety, guest and security concerns are reported per company policy.
• Supply guests with directions and information regarding property amenities, services, hours of operation and local areas of interest, when necessary.
• Perform bookkeeping activities such as logging events, running reports and posting payments to guest folios, when necessary.
• Maintain proficiency in all location computer and software systems.
• Respond to emergency situations, communicates with first responders as necessary, addresses key activation issues, and responds to noise complaints, when necessary.
• Associates in this position may be asked to cover another hotel in the area should critical staffing needs arise.
• Other job duties as assiged by management.

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Document events in writing and prepare routine correspondence.
• Operate the hotel mobile phone.
• Speak effectively before groups of customers. Must be proficient in reading and speaking English.
• Computer skills including the ability to access and accurately input information into a computer system including Microsoft Office Suite and the Hotel PMS system.
• Excellent oral and written communication skills.
• Friendly, cooperative manner and patience in dealing with guests and staff.
• Professional appearance and demeanor.
• Self-starter with the ability to prioritize and handle issues under pressure.
• Strong time management and problem-solving skills.
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals as well as compute rates, ratio, and percentage and to draw and interpret bar graphs.
• Application of common sense understanding to carry out detailed written or oral instructions and deal with problems involving a few concrete variables in standardized situations.

BENEFITS

• Weekly Pay!
• Competitive Wages
• Great working environment
• Employee Recognition Programs
• Vision Insurance
• 401(k) Savings Plan
• Employee Assistance Program (EAP)
• Employee Perks Progam offering discounts to major companies

Compensation

Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.

ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

Compensation

18-20

Location(s)

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Extended Stay America