Night Service Rep Part Time-103020

ESA Management, LLC; Pensacola (FL); In loco; USD 17.000 - 22.000; Part-time

Vantaggi offerti da questo lavoro

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Progam offering-disount

Descrizione del lavoro

ESA Management, LLC is seeking a Night Service Representative Part Time to respond to overnight on-call needs, assist guests, manage room keys, and ensure high service standards. The role includes limited after-hours check-ins and may require coverage at other local hotels. Lodging in a guest room is provided as part of employment.

Must be able to respond within ~30 minutes of notification. Ideal candidates are customer-focused, able to handle emergencies, and able to work nights with a strong

Competenze

• Read and interpret documents such as safety rules and procedures.
• Document events in writing and prepare routine correspondence.
• Operate the hotel mobile phone.
• Speak effectively before groups of customers; proficient in reading and speaking English.
• Computer skills including Microsoft Office Suite and the Hotel PMS system.
• Excellent oral and written communication skills.
• Friendly, cooperative manner and patience with guests and staff.
• Self-starter with the ability to prioritize and handle issues under pressure.
• Strong time management and problem-solving skills.
• Basic math for posting payments and rate calculations.

Mansioni

• Attend to guests upon call notification for check-ins, emergencies, noise complaints, and safety issues.
• Maintain control of all hotel keys and log keys in and out.
• Organize, confirm, process, and conduct limited guest check-ins/check-outs.
• Keep abreast of hotel policies, training, and safety procedures.
• Provide directions and information about amenities and local areas.
• Perform bookkeeping activities such as logging events and posting payments to folios.
• Maintain proficiency in location computer and software systems.
• Respond to emergency situations and coordinate with first responders when necessary.
• Cover another hotel in the area if staffing needs arise.
• Perform other duties as assigned by management.

Conoscenze

Read and interpret documents

Communication with guests

Time management

Self-starter

Problem solving

Strumenti

Microsoft Office Suite

Hotel PMS system

Descrizione del lavoro

POSITION PURPOSE AND SUMMARY

The Night Service Representative Part Time responds to certain types of on-call business needs during overnight hours when the hotel lobby is closed and ensures services provided are consistent, courteous, and meet high standards of quality to maintain guest satisfaction. The associate must be able to respond to certain business needs during overnight hours, typically within 30 minutes of notification of the request. On-call business needs include guest key or access issues, noise complaints, emergencies at the hotel, or limited after-hours check-ins.

Excellent opportunity to live onsite. The associate who performs this position is provided a guest hotel room for lodging as part of their employment and is on the overnight on-call schedule. The associate must be able to respond to certain business needs during overnight hours, typically within 30 minutes of notification of the request. On-call business needs include guest key or access issues, noise complaints, emergencies at the hotel, or limited after-hours check-ins.

MAJOR /KEY JOB FUNCTIONS

The following job duties will vary and may or may not be required to be performed during a given shift, depending on occurrences during said shift.

• Attend to guests upon call notification from outside service agent for check-ins, emergency maintenance issues, guest noise complaints, and safety and security situations.
• Maintain control of all hotel keys, including safeguarding from mishandling or theft.
• Log keys in and out, when necessary.
• Organize, confirm, process, and conduct limited guest check-ins/check-outs, including greeting and registering the guests, assigning rooms, issuing room keys, and collecting payments, when necessary.
• Keep abreast of hotel policies, training, and safety procedures.
• Ensure all safety, guest and security concerns are reported per company policy.
• Supply guests with directions and information regarding property amenities, services, hours of operation and local areas of interest, when necessary.
• Perform bookkeeping activities such as logging events, running reports and posting payments to guest folios, when necessary.
• Maintain proficiency in all location computer and software systems.
• Respond to emergency situations, communicates with first responders as necessary, addresses key activation issues, and responds to noise complaints, when necessary.
• Associates in this position may be asked to cover another hotel in the area should critical staffing needs arise.
• Other job duties as assiged by management.

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Document events in writing and prepare routine correspondence.
• Operate the hotel mobile phone.
• Speak effectively before groups of customers. Must be proficient in reading and speaking English.
• Computer skills including the ability to access and accurately input information into a computer system including Microsoft Office Suite and the Hotel PMS system.
• Excellent oral and written communication skills.
• Friendly, cooperative manner and patience in dealing with guests and staff.
• Professional appearance and demeanor.
• Self-starter with the ability to prioritize and handle issues under pressure.
• Strong time management and problem-solving skills.
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals as well as compute rates, ratio, and percentage and to draw and interpret bar graphs.
• Application of common sense understanding to carry out detailed written or oral instructions and deal with problems involving a few concrete variables in standardized situations.

BENEFITS

• Weekly Pay!
• Competitive Wages
• Great working environment
• Employee Recognition Programs
• Vision Insurance
• 401(k) Savings Plan
• Employee Assistance Program (EAP)
• Employee Perks Progam offering discounts to major companies

Compensation

Pay Ranges
Pay range information for the position you are applying for is below.
Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.
ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.