Night Service Rep Part Time-103020

Extended Stay America; Omaha (NE); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Weekly Pay

Great working environment

Employee Perks Program

Job summary

Extended Stay America is seeking a Night Service Representative Part Time to respond to overnight guest needs when the lobby is closed. You will handle check-ins/check-outs, assist with access issues, and address safety and noise concerns while maintaining high service standards.

The role offers on-site lodging with a guest room provided during employment and requires timely response to requests, often within 30 minutes. Strong English communication and reliability are essential for success.

Qualifications

• High school diploma or GED; or 1–3 months related experience and/or training.
• Able to respond to overnight on-call needs within ~30 minutes of notification.
• Excellent communication and guest service skills.

Responsibilities

• Attend to guests on call for check-ins, emergencies, noise complaints, and safety concerns.
• Maintain control and safekeeping of hotel keys; log keys as required.
• Organize and conduct limited guest check-ins/check-outs; greet guests, assign rooms, issue keys, collect payments when needed.
• Keep up-to-date on hotel policies, safety procedures, and location systems.
• Provide directions and information about amenities, hours, and local areas of interest.

Skills

Customer service

English proficiency

Attention to detail

Time management

Problem solving

Education

High school diploma or GED

Tools

Hotel PMS system

Microsoft Office Suite

Job description

POSITION PURPOSE AND SUMMARY

The Night Service Representative Part Time responds to certain types of on-call business needs during overnight hours when the hotel lobby is closed and ensures services provided are consistent, courteous, and meet high standards of quality to maintain guest satisfaction. The associate must be able to respond to certain business needs during overnight hours, typically within 30 minutes of notification of the request. On-call business needs include guest key or access issues, noise complaints, emergencies at the hotel, or limited after-hours check-ins.

Excellent opportunity to live onsite. The associate who performs this position is provided a guest hotel room for lodging as part of their employment and is on the overnight on-call schedule. The associate must be able to respond to certain business needs during overnight hours, typically within 30 minutes of notification of the request. On-call business needs include guest key or access issues, noise complaints, emergencies at the hotel, or limited after-hours check-ins.

MAJOR /KEY JOB FUNCTIONS

• Attend to guests upon call notification from outside service agent for check-ins, emergency maintenance issues, guest noise complaints, and safety and security situations.
• Maintain control of all hotel keys, including safeguarding from mishandling or theft.
• Log keys in and out, when necessary.
• Organize, confirm, process, and conduct limited guest check-ins/check-outs, including greeting and registering the guests, assigning rooms, issuing room keys, and collecting payments, when necessary.
• Keep abreast of hotel policies, training, and safety procedures.
• Ensure all safety, guest and security concerns are reported per company policy.
• Supply guests with directions and information regarding property amenities, services, hours of operation and local areas of interest, when necessary.
• Perform bookkeeping activities such as logging events, running reports and posting payments to guest folios, when necessary.
• Maintain proficiency in all location computer and software systems.
• Respond to emergency situations, communicates with first responders as necessary, addresses key activation issues, and responds to noise complaints, when necessary.
• Associates in this position may be asked to cover another hotel in the area should critical staffing needs arise.
• Other job duties as assiged by management.

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Document events in writing and prepare routine correspondence.
• Operate the hotel mobile phone.
• Speak effectively before groups of customers. Must be proficient in reading and speaking English.
• Computer skills including the ability to access and accurately input information into a computer system including Microsoft Office Suite and the Hotel PMS system.
• Excellent oral and written communication skills.
• Friendly, cooperative manner and patience in dealing with guests and staff.
• Professional appearance and demeanor.
• Self-starter with the ability to prioritize and handle issues under pressure.
• Strong time management and problem-solving skills.
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals as well as compute rates, ratio, and percentage and to draw and interpret bar graphs.
• Application of common sense understanding to carry out detailed written or oral instructions and deal with problems involving a few concrete variables in standardized situations.

BENEFITS

• Weekly Pay!
• Competitive Wages
• Great working environment
• Employee Recognition Programs
• Vision Insurance
• 401(k) Savings Plan
• Employee Assistance Program (EAP)
• Employee Perks Progam offering discounts to major companies

Compensation

Pay Ranges

Pay range information for the position you are applying for is below.

Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.

ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

ENVIRONMENTAL JOB REQUIREMENTS

The work environment characteristics/physical demands described here are representative of those an associate may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Associate must be able to respond to certain business needs during overnight hours, typically within 30 minutes of notification of the request.
• While performing the duties of this job, the associate occasionally works near moving mechanical parts and in outside weather conditions and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.
• The noise level in the work environment is usually quiet to moderate.
• Associate While performing the duties of this job, the associate is regularly required to stand; walk; navigate the hallways with prompt motion, use hands to finger, handle, or feel objects, reach, tools, or controls; operate a mobile phone, talk, see and hear. The associate is occasionally required to stoop, kneel, or smell.
• Associate must be able to occasionally push/pull objects (carts/cleaning equipment) weighing up to 50 pounds.

MINIMUM QUALIFICATIONS

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.