Night Porter

Hand Picked Hotels Ltd; Hampshire (IL); On-site; USD 32,000; Full time

Job summary

A leading company in luxury hospitality is seeking a Night Porter for their esteemed hotel. Responsibilities include ensuring guest satisfaction during night shifts, handling check-in/out processes, and maintaining hotel safety protocols. Ideal candidates will have experience in luxury settings and a commitment to exceptional service.

Benefits

Competitive salary package

Staff live-in accommodation

Company pension scheme

Life assurance scheme

Employee Assistance Program

28 days holiday per year

Career progression opportunities

Discounted stays in hotels

Qualifications

• Experience in a luxury 4 or 5-star hotel is required.
• Ability to run night audits and report.
• Passion for delivering exceptional guest experiences.

Responsibilities

• Deliver outstanding guest services throughout the night.
• Maintain a safe and secure hotel environment.
• Engage with guests to ensure memorable experiences.

Skills

Emotional Intelligence

Guest Experience

Problem Solving

Communication

Tools

Opera PMS

Job description

About the Company

Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee.

We are currently recruiting for a Night Porter at Audleys Wood Hotel, part of Hand Picked Hotels.

Audleys Wood Hotel was once a beloved country mansion, renowned for its exceptional hospitality. This 4 star 68 bedroom country house hotel is surrounded by stunning woodlands and seven acres of lush private grounds. It boasts a 2 AA Rosette fine dining restaurant and a variety of function spaces making this a popular wedding and events venue.

About the Role

• The role of our Night Porters is to deliver an exceptional guest experience throughout the night, by putting the guest at the heart of everything you do from working on the Reception, bar, cleaning, setting up conference rooms to delivering room service food orders.
• Maintaining a safe, healthy, secure workplace and hotel environment at night, following all work protocols and engaging with guests to ensure their experience is memorable.
• Build and maintain relationships within the team and ensure communication is clear between the shifts.
• Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.

About you:

• To be considered for this role you will have knowledge and experience of working in a luxury four or five star hotel, ideally currently working on night shifts.
• Be passionate about going above and beyond for our guests and recognise and skilfully act on opportunities to make the guest experience memorable through offering or suggesting appropriate hotel products and facilities.
• Be able to demonstrate a high level of emotional intelligence, enabling you to be able to anticipate our guests needs ensuring they receive a Hand Picked experience.
• Good working knowledge of computer operating systems as you will be responsible for running the night audit and reporting. Knowledge of Opera PMS is desirable.
• Through your enthusiasm and willing approach, you will demonstrate how you find solutions to any scenario.
• Act calmly and professionally, maintaining an outwardly positive attitude even when under pressure.

Company Benefits

Our Benefits include:

• A competitive salary package of £31,865.60 per year, plus a share of service charge.
• This is a Full-Time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business needs.
• Staff live in accommodation available for a weekly charge of £69.93 per week, inclusive of meals & bills.
• Company pension scheme with a generous employer contribution.
• Life assurance scheme.
• Employee Assistance Program to support you with whatever life throws at you.
• Company Sickness Scheme Benefit.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, which are all supported by our learning and development team.
• Discounted stays in our hotels and on food & beverages.
• Annual loyalty awards (like afternoon teas and overnight stays)
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.