Night Manager - DoubleTree by Hilton Boston Bayside

Hilton Worldwide, Inc.; Boston (MA); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player in hospitality is seeking a Night Manager for its Boston location. In this pivotal role, you will oversee all hotel operations during the night shift, ensuring exceptional guest service and safety. You'll lead a dedicated team, monitor service trends, and conduct nightly audits to maintain operational excellence. This position offers a unique opportunity to make a significant impact in a dynamic environment, where your leadership will directly contribute to guest satisfaction and the hotel's financial success. If you thrive in a fast-paced setting and have a passion for hospitality, this role is perfect for you.

Qualifications

• Experience in hospitality management or a similar role.
• Strong leadership skills and ability to manage a team.

Responsibilities

• Direct and oversee hotel operations during the night shift.
• Monitor service trends and address guest satisfaction issues.
• Conduct daily night audits and prepare summary reports.

Skills

Guest Service

Team Management

Problem Solving

Job description

Job Description - Night Manager - DoubleTree by Hilton Boston Bayside (HOT0BC1T)

Job Number:

HOT0BC1T

Work Locations

:

DoubleTree Club Boston Bayside 240 Mt. Vernon Street Boston 02125

A Night Manager is responsible for directing and overseeing all hotel operations during the night shift to support the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As Night Manager, you would be responsible for directing and overseeing all hotel operations during the night shift to support the hotel's continuing effort to deliver outstanding guest service and financial profitability. Night Shift 11p-7am. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Act as Manager on Duty
• Tour hotel interior and exterior to ensure the property and facilities are functional, presentable to established standards and safe for guests and team members
• Oversee preparation of daily summary reports
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counseling and evaluations and delivering recognition and reward
• Run the daily night audit ensuring hotel is balanced daily

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success.