Night Guest Laundry Attend-PT-102020

Extended Stay America, Inc.; Philadelphia (Philadelphia County); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player is seeking a Night Guest Laundry Attendant to ensure exceptional guest experiences during overnight shifts. In this vital role, you will assist guests with check-ins and check-outs while managing laundry services and maintaining cleanliness throughout the hotel. Your commitment to safety and attention to detail will be essential as you uphold the highest standards of service. Join a dynamic team where your contributions will directly impact guest satisfaction and the overall success of the hotel. This position offers a unique opportunity to work in a supportive environment focused on excellence.

Qualifications

• Strong commitment to guest experience and safety.
• Ability to process laundry and maintain cleanliness.

Responsibilities

• Assist guests overnight with check-in and check-out.
• Process laundry and maintain hotel cleanliness.

Skills

Customer Service

Laundry Processing

Attention to Detail

Safety Compliance

Education

High School Diploma or Equivalent

Tools

Laundry Equipment

Cleaning Supplies

Job description

Join to apply for the Night Guest Laundry Attend-PT-102020 role at Extended Stay America.

Position Purpose And Summary

The Night Guest Laundry Attendant ("NGLA") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The NGLA is responsible for assisting guests overnight, including checking in and checking guests out in accordance with company guidelines and procedures. The NGLA is responsible for completing all laundry responsibilities, answering phones, and ensuring that safety and security procedures are in place in accordance with company guidelines and standards.

Major / Key Job Duties

• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates.
• Assisting guests overnight, checking in and checking guests out in accordance with company guidelines and procedures.
• Processing all laundry in compliance with company standards, including treating for stains, washing, drying, and folding linens, terry, blankets, bedspreads, mattress pads, and shower curtains.
• Processing all dishware in compliance with company standards, including washing, drying, and packaging.
• Stocking all housekeeping carts, cart rooms, and laundry with appropriate products to ensure that PAR levels are maintained throughout the building, in compliance with company standards.
• Processing reservations, registration, payment, and departures in accordance with company guidelines and procedures.
• Setting up and maintaining the grab and go breakfast in accordance with company standards.
• Conducting periodic daily tours of the property to inspect for cleanliness and maintenance in accordance with standards.
• Compliance with all company policies and procedures, including the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.

Other Duties

• Assists with the cleaning of any areas of the hotel as assigned by the manager, including but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
• Responsible for maintaining overall hotel cleanliness.
• Any other duties as requested by