Night Grocery Service Associate — Customer-First

Kroger Family of Companies; Palatine (IL); On-site; USD 22,000 - 23,000; Full time

Job summary

Kroger Family of Companies in Palatine, IL is hiring for a front-line retail role focused on delivering outstanding customer service. You will assist customers, answer questions about products, promote seasonal offers and help keep the department clean and well stocked.

Responsibilities include verifying product freshness, labeling and stocking shelves, and adhering to food safety standards. The role emphasizes teamwork, strong communication, and a proactive attitude to support store goals.

Qualifications

• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, and subtraction).
• Effective communication skills.
• Retail experience preferred.
• Second language skills (speaking, reading and/or writing) a plus.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Recommend grocery items to customers to ensure they get the products they want and need; inform customers of grocery specials
• Check product quality to ensure freshness; review sell by dates and take appropriate action
• Label, stock and inventory department merchandise; provide customers with fresh products that they have ordered
• Report product ordering/shipping discrepancies to the department manager
• Display a positive attitude
• Stay current with present, future, seasonal and special ads
• Adhere to all food safety regulations and guidelines
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risks/issues and illegal activity, including robbery, theft or fraud
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Skills

Stress management

Basic math

Effective communication

Job description

Kroger Family of Companies in Palatine, IL is hiring for a front-line retail role focused on delivering outstanding customer service. You will assist customers, answer questions about products, promote seasonal offers and help keep the department clean and well stocked.

Responsibilities include verifying product freshness, labeling and stocking shelves, and adhering to food safety standards. The role emphasizes teamwork, strong communication, and a proactive attitude to support store goals.