Night Grocery Concierge: Exceptional Service & Freshness

Kroger; Florence (AL); On-site; USD 26,000 - 34,000; Full time

Job summary

Kroger in Florence, AL seeks a customer service associate to deliver exceptional service and keep a clean, safe store environment. You will assist the department manager in achieving sales and profit goals and support customers with product inquiries and questions about promotions.

The role emphasizes respect, integrity, and teamwork, with attention to food safety, temperature control, and accurate inventory practices. Prior retail experience is a plus.

Qualifications

• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, and subtraction).
• Effective communication skills.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome and valued by answering questions about products.
• Gain knowledge of products and respond to questions with recommendations.
• Recommend grocery items and inform customers of specials.
• Check product quality to ensure freshness and review sell-by dates.
• Label, stock and inventory department merchandise; provide fresh products ordered by customers.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude and stay current with ads.

Skills

Customer service

Effective communication

Stress management

Basic math

Teamwork

Job description

Kroger in Florence, AL seeks a customer service associate to deliver exceptional service and keep a clean, safe store environment. You will assist the department manager in achieving sales and profit goals and support customers with product inquiries and questions about promotions.

The role emphasizes respect, integrity, and teamwork, with attention to food safety, temperature control, and accurate inventory practices. Prior retail experience is a plus.