Night Crew Manager

International Executive Service Corps; Seattle, Northern (WA, KY); Hybrid; USD 3,416,000 - 4,601,000; Full time

Benefits offered by this job

Competitive pay

Discount for team

Medical insurance

Dental & vision

HSA

FSA

Disability & life

EAP

Retirement plan

Paid time off

Sick leave

ORCA card

Education support

Career development

Salary range

Job summary

Metropolitan Market, LLC in Seattle is seeking an overnight store operations leader responsible for customer service, merchandising, stocking, maintenance, and developing team members.

You will supervise night-time department activities, ensure health and safety standards, manage staffing levels, drive store promotions, coach employees, and protect against loss while delivering outstanding guest service.

Qualifications

• Three+ years grocery or related experience.
• Two+ years supervisory experience preferred.
• Comprehensive knowledge of grocery store operations.
• Strong leadership and decision-making skills.
• Excellent customer service and communication abilities.
• Ability to delegate and follow through.
• Proven history of personnel development.
• Self-motivated with initiative and problem-solving.
• Ability to train employees using product knowledge.
• Attention to safety and sanitation guidelines.

Responsibilities

• Maintains high-quality standards in store operations, customer service, merchandising, and stocking.
• Oversees overnight department operations and staff coordination.
• Ensures compliance with company standards and safety guidelines.
• Manages night crew staffing and attendance.
• Oversees cash handling procedures and money transfers.
• Leads promotions and focuses to increase sales.
• Provides outstanding customer service and communicates product information.
• Trains team members and provides performance feedback.
• Prevents loss and ensures attendance requirements are met.
• Performs duties of Journeyperson Checker when needed.

Skills

Leadership

Customer service

Communication

Time management

Organizational skills

Problem solving

Coaching

Delegation

Sales knowledge

Safety awareness

Job description

THE ROLE

As leader of our overnight store operations, this position is responsible for customer service, merchandising, stocking, maintenance, and personnel development.

MORE ABOUT WHAT YOU’D DO

• Maintains high-quality standards in store operations, customer service, product merchandising, and stocking; ensures efficient operations and effective coordination of store activities.
• Maintains all store and department standards, including supervision of all department operations for compliance with Company standards; manages overnight activities of all department staff.
• Oversees store operations and ensures standards are maintained in absence of Store Director team, Guest Services Team Leader, and Guest Services Lead.
• Ensures health, safety and sanitation guidelines are followed while working with all products.
• Effectively maintains and coordinates night crew staffing to best service guests; tracks attendance and takes action as needed.
• Ensures effective communication between all departments within the store.
• Oversees cash handling procedures; transfers money to cash tills as needed.
• Leads and readily participates in product promotions and focuses.
• Provides outstanding customer service and readily communicates product information to increase sales and meet revenue goals; uses product information to increase sales and best service guests.
• Leads by example and provides team members with clear expectations and timely feedback.
• Trains team members and provides performance feedback and coaching.
• Prevents internal and external loss.
• Successfully performs all duties of a Journeyperson Checker.
• Demonstrates dependability and flexibility; meets attendance requirements.
• Performs other duties as assigned by the Grocery Team Leader and/or the Store Director Team.

WHAT WE’RE LOOKING FOR

• Minimum three years grocery or related experience required.
• Minimum two years supervisory experience preferred.
• Comprehensive knowledge of grocery store operations a must.
• Strong leadership skills.
• Demonstrates good judgement. Effectively assesses situations and information, takes appropriate action.
• Proven success as a team leader and member.
• Demonstrates a high-level of self-motivation; takes initiative; problem solves.
• Possesses comprehensive product information with a proven history of using knowledge to train employees and best service customers.
• Proven history of personnel development.
• Ability to effectively delegate and follow-through.
• Exceptional customer service skills.
• Superior communication skills.
• Excellent time management and organizational skills.
• Proven ability to positively affect sales generation.

WHAT WE OFFER

• Competitive pay
• 20% team member discount
• Medical, dental, vision insurance (very low cost to team members)
• Health savings accounts (subject to qualified medical plans)
• Flexible spending arrangements (subject to qualified medical plans)
• Company-funded disability and life insurance
• Employee Assistance Program available to all team members
• Retirement plans available to all team members
• Generous paid time off benefits
• Sick/safe leave provided consistent with local and state requirements
• Reduced cost ORCA Card program for King County team members
• Education support
• Career development opportunities
• Wage/salary range: $27.85

The specific programs and options available to any given team member are dependent upon eligibility factors such as position, date of hire, work location, and terms of applicable collective bargaining agreements.

OTHER THINGS TO KNOW

All store employees must have a valid Washington State Food Workers Card to begin work.

Equal Employment Opportunity (EEO): It is the policy of Metropolitan Market, LLC that all employees and applicants be afforded equal opportunities in employment without regard to race, color, sex (including gender identity and gender stereotypes), national origin, religion, disability, or retaliation for engaging in an EEO protected activity. The Company prohibits discrimination or harassment based on any of these categories, as well as on age, genetic information, sexual orientation, marital status, status as a parent, military service, or any other bases protected under applicable local, state, or federal law.