Guest Services Lead

International Executive Service Corps; Seattle (WA); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Competitive pay

20% team member discount

Medical insurance

Dental insurance

Vision insurance

Health savings accounts

Flexible spending accounts

Disability and life insurance

Employee Assistance Program

Retirement plans

Generous paid time off

Sick leave

Job summary

Metropolitan Market, LLC is seeking a front-end supervisor to oversee customer service, cash handling, and store operations. The role emphasizes staff development and maintaining high standards of service.

Responsibilities include leading shifts, training front-end team members, promoting products, and ensuring safety and compliance across the store.

Qualifications

• Minimum two years supervisory experience.
• Minimum one year Checker experience; excellent checking skills.
• Comprehensive knowledge of grocery store operations.
• Strong leadership and delegation skills.
• Excellent communication and customer service.
• Proven history of personnel development.

Responsibilities

• Lead front-end operations and customer service.
• Oversee store operations in absence of leadership.
• Maintain health, safety and sanitation guidelines.
• Coordinate front-end staffing and attendance.
• Communicate effectively with other departments.
• Oversee cash handling and till accuracy.
• Lead product promotions to boost revenue.
• Provide training and performance feedback.
• Prevent loss and ensure dependability.
• Perform Journeyperson Checker duties.

Skills

Supervisory experience

Checker experience

Customer service

Leadership

Communication

Time management

Delegation

Job description

THE ROLE

As leader of our front-end operations, this position is responsible for customer service, cash handling, store operations, and personnel development.

MORE ABOUT WHAT YOU'D DO

• Maintains high-quality standards in customer service, cash handling and store operations; ensures efficient operations and effective coordination of front-end activities.
• Oversees store operations and ensures standards are maintained in absence of the Guest Services Team Leader and Store Director team.
• Ensures health, safety and sanitation guidelines are followed while working with all products.
• Effectively maintains and coordinates front-end staffing to best service customers; tracks attendance and takes action as needed.
• Ensures effective communication between the front-end and other departments.
• Oversees cash handling procedures; transfers money to cash tills; pulls tills at shift end; ensures accuracy of the safe.
• Leads and readily participates in product promotions and focuses.
• Provides outstanding customer service and readily communicates product information to increase sales and meet revenue goals; uses product information to increase sales and best service customers.
• Leads by example and provides employees with clear expectations and timely feedback.
• Trains Front End Team Members and provides performance feedback, coaching and counseling.
• Prevents internal and external loss
• Successfully performs all duties of a Journeyperson Checker.
• Demonstrates dependability and flexibility; meets attendance requirements.
• Performs other duties as assigned by the Guest Services Team Leader or Store Director team.

WHAT WE’RE LOOKING FOR

• Minimum two years supervisory experience preferred.
• Minimum one year Checker experience required; excellent checking skills necessary; superior customer service skills essential.
• Comprehensive knowledge of grocery store operations a must.
• Strong leadership skills.
• Demonstrates good judgment. Effectively assesses situations and information, takes appropriate action.
• Proven success as a team leader and member
• Demonstrates a high-level of self-motivation; takes initiative; problem solves.
• Possesses comprehensive product information with a proven history of using knowledge to train employees and best service customers
• Proven history of personnel development.
• Ability to effectively delegate and follow-through.
• Exceptional customer service skills.
• Superior communication skills.
• Excellent time management and organizational skills.
• Proven ability to positively affect sales generation.

WHAT WE OFFER

• Competitive pay
• 20% team member discount
• Medical, dental, vision insurance (very low cost to team members)
• Health savings accounts (subject to qualified medical plans)
• Flexible spending arrangements (subject to qualified medical plans)
• Company-funded disability and life insurance
• Employee Assistance Program available to all team members
• Retirement plans available to all team members
• Generous paid time off benefits
• Sick/safe leave provided consistent with local and state requirements
• Reduced cost ORCA Card program for King County team members
• Education support
• Career development opportunities
• Wage/salary range: $27.85

The specific programs and options available to any given team member are dependent upon eligibility factors such as position, date of hire, work location, and terms of applicable collective bargaining agreements.

Other Things To Know:

All store employees must have a valid Washington State Food Workers Card to begin work.

Equal Employment Opportunity (EEO): It is the policy of Metropolitan Market, LLC that all employees and applicants be afforded equal opportunities in employment without regard to race, color, sex (including gender identity and gender stereotypes), national origin, religion, disability, or retaliation for engaging in an EEO protected activity. The Company prohibits discrimination or harassment based on any of these categories, as well as on age, genetic information, sexual orientation, marital status, status as a parent, military service, or any other bases protected under applicable local, state, or federal law.