Night Crew Manager

Metropolitan Market; Seattle (WA); On-site; USD 52,000 - 68,000; Full time

Job summary

Metropolitan Market is seeking a Night Crew Manager to lead the Grocery Night Crew, ensuring restocking, product control, and profitability within the department. You will supervise scheduling, training, and performance, while upholding HACCP standards and safety rules.

The role requires strong leadership, customer service focus, and ability to operate in a union environment, with responsibilities across product management, operations, and night coverage in the Grocery department.

Qualifications

• Minimum one year grocery industry related experience required.
• Two years supervisory experience strongly preferred.
• Must possess a minimum of two years of customer service experience in a related environment.

Responsibilities

• Oversee Product Management: maintain displays, align with merchandising plans, and manage inventory to maximize sales.
• Lead Operations: develop daily department tasks, prepare night crew schedule, and ensure food safety and labor budgets are respected.
• Demonstrate Leadership: motivate and coach team, delegate, and guide staff development and performance.

Skills

Grocery experience

Supervisory experience

Customer service experience

Job description

Position Description

Metropolitan Market

Position Title: Night Crew Manager

FLSA Status: Non-Exempt

Classification: Union

Department: Operations, Grocery

Reports To: Grocery Manager

Job Summary: As leader of our Grocery Night Crew team, this position is responsible for department restocking/recovery from the sales of each day, ensuring stocking and facing standards are achieved throughout the store. This position is also responsible for product management, food safety, quality control, work safety, merchandising, sales generation, gross margins, labor and general expense control, personnel development, customer service, and profitability within the department. This position oversees all store operations in the absence of the Store Director team, Lead Customer Service Manager, and/or Customer Service Manager.

Essential Functions (include, but are not limited to the following):

I. Product Management

• Develops and maintains product displays in order to create an exciting marketplace; strives to develop displays that pique customer interest and impact customer buying trends. Ensures all department merchandising is consistent with company guidelines, expectations, and approved merchandising plans.


• Effectively communicates with Grocery Manager regarding weekly Checkstand and End Display Plan; adheres to the schematics provided, ensuring merchandising and display standards are achieved.


• At the direction of the Grocery Manager, ensures effective ordering of products for the Grocery Department, including Frozen and HABA items; maintains product inventory at a level that provides effective sales merchandising and maximizes sales potential.


• Minimizes loss of sales by promptly identifying and filling low product inventories and out-of-stocks.


• Demonstrates effective inventory control, thereby minimizing unnecessary cost associated with excessive inventory, including supplies.


• Ensures all mis-picks, damaged goods, and credits are processed and managed within established guidelines.


• Ensures receiving practices are followed according to company standards; alerts Grocery Manager to variances from vendor quoted or anticipated product cost and invoiced amount.

• Maintains Grocery Department area in a clean, organized, customer-friendly manner.


• Establishes and manages stocking standards that ensure high product quality, including rotation procedures. Incorporates cleaning with stocking and rotation requirements.

• Effectively plans for and performs physical inventory on a quarterly basis, or as needed.

II. Operations

• Determines daily projects and activities of department employees; ensures daily tasks and assignments are accomplished correctly and in a timely manner.

• In partnership with the Grocery Manager, writes Grocery Night Crew Department work schedule; effectively allocates labor to accomplish operational goals, best service customers, and achieve labor budget.

• Adheres to all food safety and sanitation requirements. Consistently demonstrates knowledge of HACCP and Department of Health provisions, shares knowledge with employees for the purpose of training.

• Adheres to an established supply budget; obtains spending approval from the Store Director team for expenses outside of normal parameters.


• Adheres to company guidelines regarding prevention of internal and external loss, including risk management, accident prevention/safety awareness, and loss prevention.

• Maintains sales floor, back room, walk-in coolers, and freezer in a safe, clean, and organized manner; stores products in a manner that allows easy access to back stock.


• Participates in Grocery Night Crew Department staff meetings and store staff meetings as required.


• Uses work-related equipment correctly under manufacturer guidelines.

• Oversees store operations and ensures standards are maintained in the absence of the Store Director team, Lead Customer Service Manager, and/or Customer Service Manager on duty.

III. Leadership

• Effectively builds and maintains morale, provides motivation and feedback, fosters a cohesive, productive team of employees.


• Assumes primary responsibility for department employee relations, including employee training, performance appraisals, coaching, counseling, and corrective action.


• Leads by example; provides employees with clear expectations and timely feedback.


• Effectively delegates and follows-up with team members.


• Actively leads and participates in product promotions/focuses and community events.


• Provides employees with information necessary to their positions; actively communicates; works to involve and educate all team members.

• Contributes to a productive, enjoyable work environment; fosters working relationships that promote positive team morale. Effectively utilizes the Company’s Open Door and Conflict Resolution programs as needed. Gives and receives input/feedback in a solution-based manner.

• Actively shares our company’s vision with employees and customers.


• Actively develops employees; leads team members in career pathing and personal development; prepares employees for advancement/promotion.

IV. Customer Service

• Immediately greets all customers; demonstrates genuine enthusiasm and sincerity; customizes approach to meet customer needs and build rapport. Works to create customer loyalty through individualized service.


• Anticipates customer needs and questions related to the products we sell; keeps current with product knowledge (e.g., product tasting, product use research, vocabulary development). Effectively follows through with customers, including item requests, questions, and concerns.


• Effectively shifts-gears to meet customer needs; moves with ease from greeting to providing product information, up-selling, closing the sale, thanking customers, and inviting them back. Effectively assesses customers’ needs and appropriately suggest products. Offers customers opportunities to interact with products.

• Develops customer base by providing excellent customer service throughout the store; effectively secures the assistance of other store personnel as needed. Performs checker responsibilities as required.

• Readily provides customers information on store layout, services, and activities (e.g., promotions and special products).


• Ensures all customer and other phone inquiries are handled with appropriate telephone etiquette, effectively providing consistent, friendly, and efficient service.


• Trains all Grocery Night Crew Department team members on customer service expectations and techniques; ensures customer service expectations are consistently achieved on a department-wide basis.

• Maintains Grocery Department area in a clean, organized, customer-friendly manner; consistently provides customers a professional, upbeat atmosphere.

V. Miscellaneous

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  • Upholds all Metropolitan Market policies and procedures; adheres to all applicable local, state, and federal laws; adheres to applicable UFCW Union contract provisions.
  
  
  • Performs all job responsibilities with professionalism and appropriate discretion/confidentiality as determined by the Company’s policies, procedures, and expectations; acts accordingly at all times while representing the Company (including activities/functions away from the store location).
  
  
  • Consistently presents a professional personal image, including impeccable execution of the Company’s General Dress Guideline/Uniform Standards and Professional Image Standards.
  
  
  • Adheres to workplace cleanliness and personal hygiene standards.
  
  
  • Works a flexible schedule as required by business needs.
  
  
  • Achieves Metropolitan Market attendance requirements.
  
  
  • Identifies opportunities for enhancement or improvement of processes/systems. Communicates promptly to Grocery Manager, Store Director team, and/or Center Store Specialist. Recommends/implements solutions as appropriate.
  
  
  • Other responsibilities as assigned by the Grocery Manager and/or Store Director team.
  
  
  • Physical Requirements
  
  
  • Utilizes a variety of specific job-related equipment as required or assigned by an appropriate manager or supervisor.
  
  
  • Reference page four of the Metropolitan Market Night Crew Manager Position Description.
  
  
  
  

Qualifications/Skills Required: To successfully perform the requirements of this position, an individual must consistently execute each essential function at a satisfactory level. The requirements listed in the following text are representative of the knowledge, experience, and skill levels required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum one year grocery industry related experience required, three or more years preferred.


• Two years supervisory experience strongly preferred.

• Must possess a minimum of two years of customer service experience in a related environment.

• Ability to prioritize multiple tasks simultaneously and produce quality output while working within deadlines a must. Sense of urgency required. Excellent time management and organizational skills.


• Demonstrates a high level of self-motivation; takes initiative; problem solves.


• Proven ability to positively affect sales generation and manage expenses, including labor.


• Possesses strong knowledge of food safety and HACCP/Department of Health guidelines, gross profit, inventory and portion control, and labor percentages; proven experience working with each.


• Possesses comprehensive product information with a proven history of using knowledge to train employees and best service customers. Demonstrates a strong knowledge and understanding of food, including ingredients, applications, pronunciations, and culinary skills. Possesses a genuine passion for food.


• Strong leadership skills; proven success as a team leader and member; proven history of personnel development. Ability to effectively delegate and follow-through.


• Exceptional customer service skills.


• Strong interpersonal and oral communication skills required; effective written communication skills necessary.


• Demonstrates an interest in learning; possesses a strong interest in food and related products.

• Proven ability to interact and perform all job responsibilities with professionalism and confidentiality essential.


• Proven ability to meet attendance requirements, dependable.


• Able to lift and carry up to 50 pounds.

Additional Performance Factors (include, but are not limited to the following):

• Dependability: The employee can be depended upon to report to work as scheduled and is seldom absent from work. The employee can be depended upon to complete work in a timely, accurate and thorough manner, and is conscientious about work assignments and deadlines.

• Communication: The employee communicates effectively both verbally and in writing with supervisors, colleagues, and individuals inside and outside of the Company.

• Work Relationships: The employee works effectively and relates well with others, including supervisors, colleagues, and individuals inside and outside of the Company. The employee exhibits a professional manner in dealing with others, and works to build and maintain constructive working relationships. The employee accepts and applies constructive feedback in a professional and effective manner that enhances performance and resolves performance deficiencies.

_____________________________________ ___________________________________ __________________

Employee Name (Print) Signature Date

_____________________________________ ___________________________________ __________________

Supervisor Name (Print) Signature Date

Metropolitan Market

Position Description Physical Requirements: Night Crew Manager

Physical Requirements Legend:

NA = Not Applicable; O = Occasional (up to 25% of time);

F = Frequent (26% to 74% of time); C = Constant (75% or more of time)

Standing/Walking: Remaining on one's feet in an upright position at a work station or moving about the work area. X

Sitting: Remaining in the normal seated position. X

Carrying: Moving an object, usually by holding it in hands or arms, or on shoulder. X Up to 50 Pounds.

Lifting: Raising or lowering an object from one level to another, using hands, arms and/or shoulders, back and legs. X Up to 50 Pounds.

Pushing/Pulling: Exerting force upon an object so that the object moves away from/toward the force. X Up to 50 Pounds.

Climbing: Ascending or descending ladders, stairs, ramps, poles, and the like, using feet and legs, and/or hands and arms. X

Traveling: Requires travel outside geographical region. X

Stooping: Bending body downward and forward by bending spine at the waist. X

Kneeling: Bending legs at knees to come to rest on knee(s). X

Crawling: Moving about on hands and knees, or hands and feet. X

Reaching: Extending hand(s) and arm(s) in any direction. X

Handling: Seizing, holding, grasping, turning, or otherwise performing precision work with hand(s). X

Bending/Twisting: Continual, intermittent flexion or rotation of the wrists and/or spine. X

Talking: Expressing or exchanging ideas by means of the spoken word. X

Hearing: Receiving detailed information through oral communication. X

Tasting/Smelling: Distinguishing, with a degree of accuracy, differences or similarities in intensity or quality of flavors and/or odors. X

Vision: Clarity of vision at near and/or far distances. X

Driving: Requires valid state drivers license. X