Checker

Metropolitan Market; Seattle (WA); On-site; USD 25,000 - 33,000; Full time

Job summary

Metropolitan Market is seeking a Checker to join the Front End team in Seattle. You will be responsible for delivering exceptional customer service, handling all cash and POS transactions accurately, and maintaining a clean, safe front end area.

You will also support food safety, quality control, and teamwork in a fast-paced retail environment. The role emphasizes professionalism, strong communication, and the ability to multitask while greeting customers and guiding them through purchases.

Qualifications

• Minimum one year of customer service experience in retail or service setting.
• Proven ability to handle cash, checks, debit/credit and EBT transactions accurately.
• Strong time management and organizational skills to multitask in a front-end environment.
• Knowledge of food safety and HACCP guidelines is preferred.
• Ability to work with diverse people and maintain a professional demeanor.

Responsibilities

• Provide excellent customer service and build customer rapport.
• Handle all cash and POS transactions accurately and efficiently.
• Maintain a clean, organized front end area and ensure a safe shopping environment.
• Assist in food safety, sanitation, and quality control as required.
• Participate in team meetings and follow supervisor directions.
• Support training and mentoring of teammates as needed.

Skills

Customer service

Cash handling

Time management

Interpersonal communication

Food safety knowledge

Teamwork

Professionalism

Detail oriented

Tools

POS system

Cash register

Job description

Position Description

Metropolitan Market

Position Title: Checker

FLSA Status: Non-Exempt

Classification: Union

Department: Operations, Front End

Reports To: Lead Customer Service Manager

Job Summary: As a key member of our Front End Department, this position is responsible for providing excellent customer service while ensuring accurate, efficient cash handling and POS operations. This position is also responsible for work safety, food safety, quality control, and general housekeeping duties for the front end area.

Essential Functions (include, but are not limited to the following):

1. Customer Service

• Immediately greets all customers; demonstrates genuine enthusiasm and sincerity; customizes approach to meet customer needs and build rapport. Creates customer loyalty through individualized service.
• Effectively shifts gears to meet customer needs; moves with ease from greeting to closing the sale, thanking customers, and inviting them back.
• Develops customer base by providing excellent customer service throughout the store; effectively secures the assistance of other store personnel as needed.
• Possesses knowledge of store layout and readily provides customers information on products, services, promotions, and activities.
• Effectively follows through with customers, including item requests, questions, and concerns.
• Ensures all customer and other phone inquiries are handled with appropriate telephone etiquette, effectively providing consistent, friendly, and efficient service.
• Maintains Front End area in a clean, organized, customer-friendly manner; consistently provides customers a professional, upbeat atmosphere.

1. Operations

• Ensures accurate and efficient in-store cash handling procedures, including all cash, check, debit/credit, and EBT transactions.
• Adheres to all food safety and sanitation requirements. Consistently demonstrates knowledge of HACCP and Department of Health provisions.
• Completes daily activities as assigned or needed; ensures daily tasks and assignments are accomplished correctly and in a timely manner.
• Participates in Front End Department staff meetings and store staff meetings as required.
• Uses work-related equipment correctly under manufacturer guidelines.
• Adheres to company guidelines regarding prevention of internal and external loss, including risk management, accident prevention/safety awareness, and loss prevention.
• Contributes to a productive, enjoyable work environment; fosters working relationships that promote positive team morale. Effectively utilizes the Company’s Open Door and Conflict Resolution programs as needed. Gives and receives input/feedback in a solution-based manner.
• Proactively identifies and performs Front End Department general housekeeping opportunities and tasks.
• Maintains safe environment for customers and employees; ensures hazardous conditions are promptly handled in an appropriate manner.
• Effectively uses telephone, paging, and voice mail systems in a professional manner.
• Fully capitalizes upon training, mentoring, and counseling opportunities. Actively identifies methods/ways to improve job performance and further contribute to the department as a whole. Self-initiates training and consistently demonstrates accountability.
• Participates in the training and mentoring processes of other team members as needed or assigned.
• Readily accepts delegated responsibilities and positively responds to the direction of the Front End Department management. Accurately completes assigned projects within a given time frame.
• Understands proper procedures for customer telephone orders and effectively follows through with department guidelines.

1. Miscellaneous

• • Upholds all Metropolitan Market policies and procedures; adheres to all applicable local, state, and federal laws; adheres to applicable UFCW Union contract provisions.
  • Performs all job responsibilities with professionalism and appropriate discretion/confidentiality as determined by the Company’s policies, procedures, and expectations; acts accordingly at all times while representing the Company (including activities/functions away from the store location).
  • Consistently presents a professional personal image, including impeccable execution of the Company’s General Dress Guideline/Uniform Standards and Professional Image Standards.
  • Adheres to workplace cleanliness and personal hygiene standards.
  • Works a flexible schedule as required by business needs.
  • Achieves Metropolitan Market attendance requirements.
  • Identifies opportunities for enhancement or improvement of processes/systems. Communicates promptly to Lead Customer Service Manager and Customer Service Manager. Recommends/implements solutions as appropriate.
  • Other responsibilities as assigned by the Lead Customer Service Manager and Customer Service Manager.

V. Physical Requirements

• Utilizes a variety of specific job-related equipment as required or assigned by an appropriate manager or supervisor.
• Reference page three of the Metropolitan Market Checker Position Description.

Qualifications/Skills Required: To successfully perform the requirements of this position, an individual must consistently execute each essential function at a satisfactory level. The requirements listed in the following text are representative of the knowledge, experience and skill levels required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum one year customer service experience in a retail, service, or related environment preferred.
• Previous cash handling experience strongly preferred, including proven ability to work with numbers and perform basic math skills without a calculating device.
• Ability to prioritize multiple tasks simultaneously and produce quality output while working within deadlines a must. Sense of urgency required. Excellent time management and organizational skills.
• Demonstrates a high level of self-motivation; takes initiative; problem solves.
• Possesses knowledge of food safety and HACCP/Department of Health guidelines.
• Proven success as a team member; demonstrated ability to work well with diverse groups of people.
• Exceptional customer service skills.
• Strong interpersonal and oral communication skills required.
• Demonstrates an interest in learning; possesses a strong interest in food and related products.
• Proven ability to interact and perform all job responsibilities with professionalism and confidentiality.
• Proven ability to meet attendance requirements, dependable.
• Able to lift and carry 40 pounds.

Additional Performance Factors (include, but are not limited to the following):

• Dependability: The employee can be depended upon to report to work as scheduled and is seldom absent from work. The employee can be depended upon to complete work in a timely, accurate and thorough manner, and is conscientious about work assignments and deadlines.
• Communication: The employee communicates effectively both verbally and in writing with supervisors, colleagues, and individuals inside and outside of the Company.
• Work Relationships: The employee works effectively and relates well with others, including supervisors, colleagues, and individuals inside and outside of the Company. The employee exhibits a professional manner in dealing with others, and works to build and maintain constructive working relationships. The employee accepts and applies constructive feedback in a professional and effective manner that enhances performance and resolves performance deficiencies.

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Employee Name (Print) Signature Date

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Supervisor Name (Print) Signature Date

Metropolitan Market

Position Description Physical Requirements: Checker

Physical Requirements Legend:

NA = Not Applicable; O = Occasional (up to 25% of time); F = Frequent (26% to 74% of time); C = Constant (75% or more of time)

• Requirement: Standing/Walking | NA: X
• Requirement: Sitting | NA: X
• Requirement: Carrying | NA: X | O: Up to 40 Pounds.
• Requirement: Lifting | NA: X | O: Up to 40 Pounds.
• Requirement: Pushing/Pulling | NA: X | O: Up to 40 Pounds.
• Requirement: Climbing | NA: X
• Requirement: Traveling | NA: X
• Requirement: Stooping | NA: X
• Requirement: Kneeling | NA: X
• Requirement: Crawling | NA: X
• Requirement: Reaching | NA: X
• Requirement: Handling | NA: X
• Requirement: Bending/Twisting | NA: X
• Requirement: Talking | NA: X
• Requirement: Hearing | NA: X
• Requirement: Tasting/Smelling | NA: X
• Requirement: Vision | NA: X
• Requirement: Driving | NA: X | Additional: Requires valid state drivers license.