Night / Back Counter Parts Sales

PAP; San Leandro (CA); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

401(k) plan

Medical Insurance

Paid holidays

Tuition reimbursement

Job summary

Pape’ Kenworth in California is seeking a Back Counter Salesperson to support the service team with parts research, quoting, and customer service. You’ll pull parts, price repairs, and ensure accurate paperwork while assisting walk-in customers after the front counter closes.

This role requires knowledge of Class 8 truck parts and the ability to lift heavy items. We offer competitive pay ($28-35/hr), comprehensive benefits, and training to develop your parts expertise within a team‑oriented

Qualifications

• Knowledge of Class 8 Truck parts.
• Experience with ECAT or a similar program.
• At least one year of experience in parts sales or diesel tech.
• Ability to lift heavy items (over 100 lbs) and operate pallet jacks/forklifts.

Responsibilities

• Work closely with Service Department to ensure high-level parts support.
• Research, source, and price parts for service repairs.
• Determine parts needs using literature, computer programs, and parts knowledge.
• Pull parts and stage for service technicians and customers.
• Complete all paperwork accurately and timely.
• Assist walk-in parts customers after the front counter closes at 5:00 pm.

Skills

Class 8 Truck parts

ECAT or similar program

Diesel tech experience

Tools

Pallet jacks

Forklifts

Job description

Description

NIGHT / BACK COUNTER PARTS SALES:

Do you love working in a positive, high-energy environment? Do you enjoy being the go-to person? Do you love providing a great experience for customers? If you answered yes to these questions, we want to hear from you! Pape’ Kenworth, the premier medium and heavy-duty truck and equipment dealer in the West, is seeking a Back Counter Salesperson to join their team.

At Pape’, you can count on us to heavily invest in your career through training, resources, and support. We want to see you grow your skill set and experience, and in turn, provide excellent compensation, work-life balance, and benefits for you and your family. Come join our team!

WHAT YOU’LL DO:

• Work closely with Service Department to ensure a high level of parts support is being delivered.
• Research, source, and price parts for service repairs.
• Determine parts needs through the use of literature, computer programs, and parts knowledge.
• Pull parts and stage for service technicians and customers.
• Maintain knowledge of products, services, and parts and the associated costs of each.
• Complete all necessary paperwork on each transaction in an accurate timely manner.
• Provide relief as needed for front counter parts members. This includes (but is not limited to) responding to customers in person or by telephone whenever required and providing quotes or estimates for parts. This team member will assist walk –in parts customers after the front counter closes at 5:00 pm.
• Process credits, make adjustments, and monitor for restocking charges on all parts sales completed.
• Performing shipping/receiving and warehouse duties as assigned.
• This team member will work 12pm – 8:30 pm.

WHAT YOU NEED:

• Self-motivated and assertive drive, the ability to work in solitude for most of your shift.
• Knowledge of Class 8 Truck parts
• Experience with ECAT or a similar program is preferred.
• At least one year of experience in parts sales or diesel tech
• Ability to perform at a high level in a fast pace and team-oriented environment.
• Ability to communicate effectively with customers by telephone and in person, in an effort to sell company parts and other services.
• Excellent customer service and problem solving skills
• Above-average organizational skills
• The ability to lift heavy items sometimes over 100lbs, but often times over 40lbs
• Knowledge of parts inventory preferred
• Ability to operate pallet jacks and forklifts. (Training is available)

Compensation: $28-35/hr (Depending on Experience)

Why work for Pape’:

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including –401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape’ vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
• Advancement– Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within.
• Stability and reputation— Pape’ is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape’ is known for their stability, honesty and integrity.
• Equipment– Pape’ has the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact– Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training– You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

The Pape’ Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.