Night Auditor |TownePlace Suites Minneapolis

CSM Corporation; Minneapolis (MN); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in the hospitality industry seeks a dedicated manager-on-duty for the 3rd shift in their Minneapolis location. This role emphasizes exceptional guest service, financial accountability, and operational excellence. The ideal candidate will possess strong teamwork skills while also being capable of independent work. A high school diploma or GED is required, offering stability in a fast-paced environment while overseeing customer satisfaction and revenue management.

Qualifications

• High school diploma or GED required.
• Experiential knowledge in guest service recovery desirable.
• Ability to work independently and within a team.

Responsibilities

• Perform manager-on-duty role during 3rd shift responsibilities.
• Process check-ins, check-outs, and manage reservations.
• Balance all revenue sources and complete daily financial reports.

Skills

Guest service

Financial reporting

Sales maximization

Teamwork

Independence

Education

High school diploma or GED

Job description

Duties:

• Performs the manager-on-duty role during 3rd shift.
• Anticipates and responds to guests in a friendly and positive manner.
• Responsible for providing the highest level of service.
• Process check-ins and check-outs, verify billing, create reservations, and process special requests.
• Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
• Ability to work independently or in a team in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
• Understands and follows CSM guest service recovery program.
• Accountable for accurately balancing all revenue sources and completing daily financial reports.
• Process no-show reservations, prepare financial reports for managerial review.
• Close the financial day for the hotel.
• Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
• Monitors room availability, follows restrictions, and all booking policies and procedures.
• Drives sales and maximizes revenue by up-selling rooms and amenities.
• CSM procedures when handling cash and processing financial transactions.
• Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
• Produces required volume of work by planning, organizing and prioritizing work duties.
• After completing financial tasks, works on assigned additional projects, stocking supplies and assisting other over-night staff as needed.
• Adheres to CSM general work rules and department procedures. Attends all required department and hotel meetings.
• Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations.
• Follows all CSM procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.

Education:

High school diploma or GED required.

Equal Opportunity Employer
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