Night Auditor - The Barfield

Coury Hospitality; Amarillo (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

The Barfield in Amarillo, TX, managed by Coury Hospitality, seeks an experienced Night Audit / Front Office professional. You will lead overnight operations, handle guest needs, and ensure safety and smooth check-ins for a 24/7 hotel environment.

The role requires Night Audit duties, strong customer service, and a proactive approach to problem solving. You will coordinate with leadership to maintain high standards and guest satisfaction during night shifts.

Qualifications

• Customer service and Night Audit experience required.
• Strong communication skills both verbal and written.
• Ability to perform all night audit accounting duties.
• Experience handling guest complaints and VIP requests.
• Ability to manage and supervise front desk and lobby operations.

Responsibilities

• Night time senior leadership role dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
• Must be able to perform the full night audit.
• Prepare and send out all required daily reports.
• Front desk/front office and front of the house operations.
• Hotel guest and Food and Beverage satisfaction.
• Conflict resolution for guests.
• Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
• Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
• Check accommodations and escort guests to their rooms when appropriate.
• Maintain a professional, high-quality service environment at all times.
• Welcome guests in a friendly, helpful manner and keep public areas clean and orderly.
• Occasionally assist guests with luggage and valet parking as needed.
• Participate in decision-making on guest relocation during overcapacity and coordinate with leadership.
• Oversee preparation of daily summary reports.
• Enforce fire-life-safety procedures.

Skills

Night Audit

Customer Service

Conflict Resolution

Front Desk Operations

Communication Skills

Problem Solving

Job description

The Barfield, 600 S Polk Street, Amarillo, Texas, United States of America

Job Description

Posted Thursday, August 20, 2026 at 5:00 AM

DEPARTMENT: Front Office

REPORTS TO : Front Desk Manager

STATUS: Non-Exempt

RESPONSIBILITIES:

• Night time senior leadership role dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.


• Must be able to perform the full night audit


• Prepare and send out all required daily reports


• Front desk/front office and front of the house operations.


• Hotel guest and Food and Beverage satisfaction.


• Conflict resolution for guests


• Manage and monitor activities of all employees in the Hotel making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.


• Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.


• Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.


• Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.


• Maintain a professional and high-quality service-oriented environment at all times.


• Welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy.


• Occasionally Assist guests with their luggage, be a point of contact for our guests, valet park guest’s cars and other responsibilities to ensure all requirements are met during our guests stay.


• Must actively participate in the decision‑making process on guest relocation for nights when overcapacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Director of Operations and/or Manager/supervisor on Duty prior to shift start.


• Oversee preparation of daily summary reports.


• Be aware and able to enforce all fire‑life‑safety procedures.

KNOWLEDGE, SKILLS AND ABILITIES:

• Strong customer‑relation skills with a total commitment to guest satisfaction. Must be a \"people-person\" who thrives on public contact.


• Professional appearance and mannerism.


• Ability to perform all night audit accounting duties.


• Strong communication skills, both verbally and written.


• Accounting and organizational skills.


• Ability to deal with guests when they are angry or upset.


• Ability to work quickly and thoroughly when under pressure.


• Must be flexible and open to changes in procedures.


• Ability to attend to more than one task at a time.


• Technical knowledge of Front Desk operations.

EXPERIENCE:

• Customer Service and Night Audit experience required.

PHYSICAL DEMANDS:

• Must be able to stand for long periods of time.


• May include crowded office setting or “close quarters”.


• General office environment with limited physical activity.


• Must be able to work a varied shift including nights, holidays and weekends required by business needs.

The Barfield, 600 S Polk Street, Amarillo, Texas, United States of America