Night Auditor starting at $23/hour

Concord Hospitality Enterprises; Woburn (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hospitality team at the newly opened Homewood Suites/Hampton Inn in Woburn as a Front Desk Clerk. Engage directly with guests, enhance their experience, and enjoy a supportive work culture that values your growth and satisfaction. This role offers both part-time and full-time opportunities with competitive wages and benefits, including medical plans and 401K. Be part of a lively team that prioritizes quality, integrity, and fun.

Benefits

Medical/Dental/Vision Plans

Life Insurance

Disability Options

401K

Tuition Assistance

Discounted Hotel Stays

Qualifications

• Friendly personality and strong sense of responsibility required.

Responsibilities

• Assist guests efficiently, courteously, and professionally.
• Address guest concerns promptly to ensure satisfaction.
• Maintain high levels of service and hospitality.

Skills

Customer Service

Communication

Responsibility

Job description

Description

Join the team at the newly opened Homewood Suites/Hampton Inn Boston Woburn.

We are seeking individuals passionate about serving others! This role can be part-time (16 hours/week on Fridays & Saturdays from 11:00 pm - 7:00 am) or full-time (up to 40 hours/week with additional shifts from 3 pm-11 pm or 7 am-3 pm). As a Front Desk Clerk or Guest Services Clerk, you will be at the heart of the hotel, engaging directly with guests. Your proactive, responsive, and caring approach will significantly enhance our guests' experience. If you enjoy interacting with people and possess a friendly personality and a strong sense of responsibility, this role is ideal for you! We foster a positive company culture at Concord Hospitality where everyone is valued and respected.

Role Responsibilities:

• Assist guests efficiently, courteously, and professionally at all times
• Maintain high levels of service and hospitality
• Address guest concerns promptly and effectively to ensure satisfaction
• Post guest charges, collect payments, and follow cash handling procedures
• Manage guest mail and messages with respect to privacy and professionalism
• Be knowledgeable about the hotel brand and programs (travel, special offers)
• Communicate effectively with departments and management regarding guest comments and concerns
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Understand hotel safety and emergency procedures

Why Work with Us?

Benefits for Full-Time Associates include competitive wages, medical/dental/vision plans, life insurance, disability options, 401K, tuition assistance, discounted hotel stays, and opportunities for training and career growth.

Our Culture

Our culture is rooted in our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We prioritize creating a supportive work environment, hiring the best talent, and valuing our associates through our 'Associate First' policy. We engage our team with fun activities and development opportunities because we care about your growth and satisfaction.

If you take pride in your work and aim to exceed guest expectations, we want to hear from you! This position offers growth potential and a chance to be part of a lively team. We are an EEO employer M/F/D/V and maintain a drug-free workplace.

Equal Opportunity Employer

We are committed to complying with federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality