Night Auditor - Springhill Suites Detroit Metro Airport, Romulus

Peachtree Hospitality Management; Romulus (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Night Auditor to ensure smooth nightly operations while delivering exceptional guest service. This role involves conducting nightly audits, managing cash drawers, and providing assistance to guests at the front desk. The ideal candidate will have strong customer service skills and a proactive approach to ensuring guest security and satisfaction. Join a team that values work-life balance and offers a comprehensive benefits package, including medical, dental, and retirement plans. If you are passionate about hospitality and enjoy working in a dynamic environment, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Retirement Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Qualifications

• Strong customer service skills with a focus on guest satisfaction.
• Experience in cash handling and balancing cash drawers.

Responsibilities

• Conduct nightly audits and balance cash drawers at the beginning and end of shifts.
• Provide excellent guest service during check-in/check-out processes.

Skills

Customer Service

Cash Handling

Proactive Thinking

Job description

The Night Auditor will be responsible for conducting all nightly audit-related duties while providing guest service at the hotel's front desk. Audit responsibilities include balancing duties, daily paperwork, and shift reports. While completing these duties, the Night Auditor will attend to guest needs such as check-in/check-outs, making reservations, and answering guest questions.

Key Responsibilities:

• Proactive thinking, keeping guest security always in mind, and creating a safe, clean, and friendly work environment.
• Responsible for counting cash and maintaining the accuracy of the issued cash drawer at the beginning and end of each scheduled shift.
• Check the front desk log for problems, special requests, etc.
• Greets, registers, and assigns rooms to guests.
• Process guest registrations, including collecting payment.
• Prepare express checkout folios.
• Maintain room status inventory.
• Communicate all pertinent shift information to Front Office Manager, General Manager, and other desk staff.
• Maintain and clean the lobby and bathroom as needed.
• Communicate all information to the following shift to ensure a smooth transition.
• Work closely with all hotel departments to ensure the highest quality of customer service.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. Explain in-room and hotel features.
• Responsible for completing all required shift paperwork and night audit reports daily.
• Perform other duties as assigned by management.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.