Night Auditor - South Congress Hotel

South Congress Hotel; Austin (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Un hôtel boutique unique à Austin recherche un Night Auditor pour offrir une expérience exceptionnelle aux invités. Le rôle inclut la gestion des réservations, le traitement des commentaires des clients, et des responsabilités administratives. Des compétences en communication et un sens du service à la clientèle sont essentiels.

Benefits

Up to 3 weeks of paid time off annually

50% off discount at most New Waterloo restaurants

401K matching

Paid holidays

Discounts at our shops, hotels + local partnerships

Qualifications

• 6+ mois d'expérience dans l'hôtellerie ou l'industrie des services.
• Disponibilité pour travailler des quarts de nuit.

Responsibilities

• Gérer les réservations et l'expérience des invités.
• Ouvrir, sécuriser et équilibrer les banques de quarts.
• Auditer et corriger les charges des invités.

Skills

Communication

Multi-tasking

Attention to detail

Computer skills

Customer service

Education

High school diploma or GED

Job description

South Congress Hotel
Austin, TX 78704, USA

Description

SOUTH CONGRESS HOTEL is hiring for a Night Auditor

The living room for the neighborhood, South Congress Hotel, is an 83-room boutique hotel designed to be a community activity hub. A place for travelers and locals alike, the hotel has three restaurants, a coffee + bakeshop, a rooftop pool, an award-winning Lobby Bar, and two retail spaces, in addition to a range of community events + programming open to all. All locally owned, all right at the doorstep of Austin's favorite street.

What you'll do:

• Support all aspects of the guest experience
• Organize pre-stay communications and planning, working closely with internal departments to create seamless experiences for guests
• Check guests in and out for their stay in a confident, professional, and personalized manner
• Take hotel reservations accurately and efficiently;
• Maintain a comprehensive knowledge of hotel availability and current rates and/or special events
• Ensure immediate response is given to all guest comments and concerns and assist in implementing corrective measures when necessary
• Open, secure, and balance out shift banks to include the verification of all cash, credit card, and room charge transactions during all shifts
• Audit and correct all guest charges and postings for the day
• Reconcile daily sales activity and close accounts in preparation for the next day
• Prepare and distribute daily reports
• Maintain accuracy with all accounting and billing procedures
• Ensure all calls are answered in a courteous, professional, and efficient manner; maintain an accurate log of calls and ensure completion of all items
• Possess fluent knowledge of local restaurants, special events, city attractions, amenities, and directions
• Ensure open lines of communication with all departments and upper management at all times to ensure all hotel needs are met
• Collaborate with the operations leadership team to establish department goals and metrics
• Assist in supervising overnight team members as applicable

Who you are:

• You have a High school diploma or general education degree (GED).
• 6+ months of related experience in the hospitality or service industry preferred.
• You are available to work overnight shifts.
• You believe in hospitality, deeply and passionately.
• You are proficient with administrative duties and have strong computer skills.
• You can pick up on software programs quickly.
• You know how important relationships are and you find joy in growing and maintaining new ones.
• You use your time wisely and are an expert in prioritizing and multi-tasking.
• You're thorough, have excellent communication, and pay close attention to detail.
• You're patient and able to remain calm in stressful situations.
• You have a strong work ethic and can work both autonomously and with a team.

BENEFITS

We are proud to offer competitive wages and the following benefits for full-time employees:

• Up to 3 weeks of paid time off annually
• 50% off discount at most New Waterloo restaurants
• 401K matching
• Paid holidays
• Discounts at our shops, hotels + local partnerships

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will be accepting applications on an ongoing basis until a candidate is selected for this role.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.