Night Auditor (RPT)

Omni Hotels and Resorts; Bedford (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking enthusiastic Front Desk Agents to join their award-winning team. This role involves providing exceptional service and creating memorable experiences for guests. Front Desk Agents will be the first point of contact, warmly welcoming guests, assisting with check-ins and check-outs, and ensuring all guest inquiries are addressed promptly. If you have a passion for hospitality and a desire to work in a dynamic environment, this is the perfect opportunity to grow your career in the hospitality sector. Join a team that values respect, gratitude, and empowerment in every interaction.

Qualifications

• Strong verbal and written communication skills are essential.
• Experience in customer service and hotel front desk preferred.

Responsibilities

• Provide a five-star welcome and departure experience to guests.
• Process guest check-ins and check-outs according to standards.
• Resolve guest inquiries and maintain confidentiality.

Skills

Verbal Communication

Written Communication

Customer Service

Computer Skills

Problem Solving

Attention to Detail

Organizational Skills

Ability to Work Under Pressure

Education

High School Diploma

Previous Hotel Experience

Job description

Location

Omni Bedford Springs Resort & Spa

Join our award-winning team of associates at the luxurious and exquisite Omni Bedford Springs Resort & Spa. More than just a sought-after destination for travelers worldwide, the Omni Bedford Springs Resort & Spa flawlessly combines a rich history and historic charm with all of the modern conveniences one would expect from a four-diamond hotel property. The Omni Bedford Springs Resort & Spa offers unparalleled service and amenities to thousands of travelers each year. Our Omni Bedford Springs Resort & Spa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Bedford Springs Resort & Spa may be your perfect match.

Job Description

Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as serving as ambassadors throughout the guest’s stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests.

Responsibilities

1. Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures
2. Empathetically listen to guest inquiries and provide appropriate responses
3. Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
4. Block rooms in the computer and follow through on designated requirements
5. Pre-register designated guests and prepare key packets
6. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
7. Maintain confidentiality of all guests and hotel information
8. Employ attention to detail in order to ensure security of guest room access
9. Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
10. Accommodate room changes expediently
11. Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
12. Issue safe deposit boxes to guests and ensure security of key
13. Monitor, send and distribute guest faxes
14. Generate, print and distribute daily and weekly reports
15. Resolve discrepancies on the room status report with Housekeeping
16. Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions

Qualifications

1. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
2. Ability to accurately and efficiently input information into computer systems
3. Ability to work cohesively with co-workers both within and outside of your department
4. Ability to think clearly, quickly and make concise decisions
5. Ability to prioritize, organize and follow up
6. Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
7. Previous customer service experience
8. Previous hotel front desk experience is strongly preferred
9. Previous cashiering experience is preferred
10. Previous guest relations training is preferred

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf). If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [e-mail].

Job Locations: US-PA-Bedford

Posted Date: 1 week ago (3/26/2025 4:42 PM)

Requisition ID: 2025-121275

# of Openings: 1

Category (Portal Searching): Front Office Operations